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Phoenix Forward

7 ways University of Phoenix eCampus supports online students

Online education tools provide support

As a student at University of Phoenix, you have access to a variety of helpful services. ECampus, the University’s internal website, offers a myriad of support resources:

Online classroom orientation

This collection of lighthearted yet informative video tutorials gets new students acquainted with all that University of Phoenix and the online classroom have to offer — including how to participate in online class discussions, how to access course materials and complete assignments, and even essential information on topics like financial aid and using the online library.


The University Library is a fully online resource that offers e-books, electronic periodicals databases, multimedia resources and on-call librarians who can answer questions and provide research assistance. The library also offers tutorials on such things as how to conduct online research and develop citations.

Guide for Productive Students (GPS)

The Guide for Productive Students — an online community within the University’s private interactive forum, the PhoenixConnect® academic social network — is dedicated to helping students become more productive at every step of their academic programs.

The University sends a direct link to this community via email to all new students upon enrollment, as well as whenever they sign up for student workshops or visit student labs, according to Marlene Berry, program manager of academic operations and student support at University of Phoenix.

“The GPS helps connect you to your fellow students as well as faculty and staff, who can all share tips and point you to appropriate resources,” Berry explains.

In addition, the tool offers discussion groups, videos, podcasts, member polls and quizzes that test students’ knowledge of University policies, procedures and resources.

Student Resources Guide

Located within eCampus, the Student Resources Guide is a “one-stop shop for all the student support tools eCampus offers,” according to Berry.

With an easy-to-follow, pull-down menu, the guide includes direct links to student support services ranging from the Centers for Writing Excellence and Mathematics Excellence to software tutorials and writing guidelines, along with exclusive University perks like the Life Resource Center, corporate discounts and more.

Student workshops

The University offers complimentary online workshops covering 28 different topics to students on eCampus. “These are among our most popular student support resources, and I frequently refer my own students there,” Berry says. Topics include software tutorials, time and stress management, and APA Style® format, among others.

Student Labs

Part of the Library tab on eCampus, Student Labs are monitored, open forums where students can ask questions of University faculty and staff on various topics, including critical thinking, accounting, student success and database skills.

Phoenix Career Services

Phoenix Career Services

Another feature of the Library tab, Phoenix Career Services offers students the opportunity to develop better resumés, post online career profiles, manage career searches and network with potential employers. The resource also features online interview practice scenarios to help sharpen your skills.

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