Phoenix, Sept. 13, 2017 – University of Phoenix® RedFlint experience center and Baker Communications Inc. (BCI), a global training and technology company, today announced that four BCI skill builder training workshops will be offered at RedFlint™ in downtown Las Vegas. All courses span 16 hours over two days and will provide individuals with the education, skills and feedback necessary to help improve sales and service performance through gamification, virtual coaching and real-life application that mirror the policies and procedures found in many organizations.

“The acceleration of the convergence of business and technology plays a pivotal role in organizational success, making it critical that individuals learn the hard and soft skills necessary to enhance business operations in today’s competitive business ecosystem,” said Dennis Bonilla, executive dean, University of Phoenix College of Information Systems & Technology and School of Business. “The Baker Communications training workshops are another skill builder offering at RedFlint that entrepreneurs, employees and business owners can use to enhance business outcomes through improved customer and client relations.”

BCI skill builder training workshops include two management-focused skills builders and two sales-focused skill builders that deliver information developed from more than 35 years of working with hundreds of thousands of professionals across all industries. Workshops will include target account planning, LinkedIn activities and a post-workshop implementation plan. 

Skill builder training workshops include:

  • Exceptional Presentations: Seventy-four percent of people suffer from public speech anxiety.[1] This segment focuses on teaching methods helpful for business communication, including: preparation, structure, delivery and strategy.
  • Win-Win Negotiations: Eighty-six percent of individuals want to learn to be better negotiators. With the skills learned in this training, individuals will be able to handle negotiation challenges face-to-face or on the phone, internal or external, one-on-one or in a group, with greater confidence and impact by building and keeping trust with customers and partners.
  • Customer Outcome Selling: Only 57 percent of sales representatives made their desired quotas in 2015.[2] This segment focuses on building trust and motivating customers by cultivating a deeper understanding of their needs by incorporating the S.M.A.R.T. Selling Process (Select, Make, Advance, Review, Transition).
  • Exceptional Management Skills: Seventy percent of employee engagement is based on management.[3] This training provides individuals with methods to improve key communication, delegation and evaluation skills by focusing on the five Cs of communication: clear, complete, concise, concrete and correct.

“Professional-level selling skills are critical in today’s competitive job market,” said Walter Rogers, CEO of BCI. “We’re pleased to offer the same level of professional sales training that we offer our corporate clients in this very innovative training partnership with University of Phoenix.”

In addition to BCI trainings, RedFlint offers access to skill builder and professional development workshops in business, data analytics and IT. RedFlint also houses technology showcases that include virtual and augmented reality devices, telepresence robotics and cybersecurity gamification demos.

For more information on RedFlint or to enroll for a BCI training workshop, visit redflintvegas.com.

About RedFlint

Based in the vibrant innovative tech and business community in downtown Las Vegas, the over 10,000 square foot center located within the Bank of America Plaza building provides and hosts local resources to help educate, incubate and accelerate business ideas. The open floor plan boasts a variety of tools and spaces to support a variety of business needs. The RedFlint experience center encompasses advanced technologies and an experiential, hands-on learning environment to address and lend solutions for common issues including stagnation inside established businesses, a lack of resources for entrepreneurs and startup ventures and slow adaption to the technology curve. For more information about the RedFlint experience center, visit: www.redflintvegas.com.

About University of Phoenix

University of Phoenix is constantly innovating to help working adults move efficiently from education to careers in a rapidly changing world. Flexible schedules, relevant and engaging courses, and interactive learning can help students more effectively pursue career and personal aspirations while balancing their busy lives. As a subsidiary of Apollo Education Group, Inc., University of Phoenix serves a diverse student population, offering associate, bachelor’s, master’s and doctoral degree programs from campuses and learning centers across the U.S. as well as online throughout the world. For more information, visit www.phoenix.edu.

About Baker Communications

As one of America's fastest-growing corporate training companies, Baker Communications has helped over 1.5 million professionals reach maximum performance for over 37 years. Globally recognized companies and government agencies, including Amazon Web Services, T-Mobile, Ingersoll Rand, ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized, targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

 

[1] http://www.statisticbrain.com/fear-of-public-speaking-statistics/

[2] https://www.csoinsights.com/wp-content/uploads/sites/5/2016/08/2016-Sales-Performance-Optimization-Study-Key-Trends-Analysis.pdf

[3] http://www.gallup.com/businessjournal/182792/managers-account-variance-employee-engagement.aspx