General Business

This course introduces non-financial managers to the fundamental principles and terminology of finance. It covers the analyses and creation of financial statements, the management of financial assets, and the basic techniques used in financial and business analysis. In addition, the following topics are addressed: time value of money, cash management, and discounted cash flow, among others.

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This is the second of two courses that introduce non-financial managers to the fundamental principles and terminology of finance. This courses addresses the following topics: Time value of money, cash management, and discounted cash flow.

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This course will examine the balance sheet by looking at the three components of the sheet: assets, liabilities, and owner’s equity, and how each is used to provide the most accurate snapshot possible.

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This course is the second part of AFCEU/1120 Examining the Balance Sheet I. Students examine how assets, liabilities, and owner’s equity is used to provide the most accurate representation of a company’s financial position.

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This course introduces participants to financial management principles and techniques needed to make strategic business decisions. Topical areas focus on cost analysis, capital budgeting, and other uses for financial information. Participants will gain a basic knowledge of financial analysis, including cost behavior and cost drivers in organizations, Cost-Volume- Profit and Break-Even analyses, and What-If and Sensitivity analyses. At the end of the course, students will be equipped with strategies to quantify the financial pros and cons of business decisions.

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This course introduces non-financial managers to the forecasting and budgeting process. The role of budgeting will be related to strategic planning and the overall success of an organization. Topical areas focus on operating and financial elements of a budget as well as methods for encouraging appropriate levels of involvement from different people within an organization.

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This course examines the function of job performance goals. Participants in this course will analyze the effectiveness of measuring particular goals, and create an employee performance plan identifying and incorporating goals and behaviors they believe are most important for achieving team success.

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This course will enable participants to define and analyze techniques that can be used to create relationships with their customers. Emphasis will be placed on nonverbal clues that will help participants tailor their customer’s needs to their products and services. Participants will also differentiate between a feature and a benefit and learn how to successfully apply the benefits of their product or service to close the sale.

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In this course, participants will analyze the cold call process and discuss a variety of different techniques that can be utilized to work with gatekeepers and to manage leads effectively. Participants will learn tactics to overcome customer objections and to show value in the product or service line.

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This course studies selecting, motivating, and managing people in Call Centers. Topical areas focus on industry tools and practices for personnel management and the manager’s leadership responsibility. The focus is primarily on human resource issues that arise in Call Center settings, such as attracting and retaining employees, goal setting, rewards, and performance appraisals.

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This course focuses on effectively managing a call center through forecast techniques, benchmarking, and call routing. Participants learn how call center data is collected, interpreted, and used to measure quality and response time. The course also presents basic modeling techniques used to predict strategy changes in the call center.

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In this course, participants create a relationship strategy designed to build long-term win/win vendor-client relationships. Participants analyze an organization and its culture to determine best practices and how best to share information with the organization’s client.

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In this course, participants develop skills for writing effective business documents including memos, letters, e-mails, reports, speeches, plans, and other business papers. Participants learn to write with clarity, precision, and the force of logic. They organize their thoughts, target their audience, and choose an appropriate format to deliver a message with maximum impact.

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This course examines the legal and ethical implications of written messages and discusses the ramifications of those messages in an organization. Participants will evaluate the types of messages they generate, assess their personal responsibility, and create an action plan to write more responsibly.

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This course focuses on identifying ways in which written communication can support or adversely affect the corporate image. Participants will discuss the importance of carefully reviewing everything that is distributed with their signatures.

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In this course participants distinguish between listening and hearing. They will examine barriers to listening and discuss techniques for becoming better listeners. They will examine their personal listening behavior and create an action plan for improvement.

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In this course, participants examine the importance of feedback in organizational relationships. Participants also explore different feedback techniques and their relationship to work performance.

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This course focuses on avoiding and resolving conflict. Participants will discuss their personal responsibility for resolving conflict as well as their role in creating conflict. They will identify past personal conflicts and examine alternatives for resolution.

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This course focuses on opportunities to influence the organization’s image and positioning through strategic external presentations. Participants will discuss the importance of seeking opportunities to present the organization in a positive light. They will also examine the alignment of the organization's mission, vision, and values with its corporate image.

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This course introduces participants to the concept of customer satisfaction. Participants will examine the nature and motivation of a customer and discuss the benefits of customer satisfaction. Participants will also identify the components that satisfy the organization’s customer base and review the five keys to customer satisfaction.

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In this course explores the ways to communicate sincerely and effectively with upset customers. Participants will identify the benefits of calming the upset customer and utilize a five-step process to address the customer’s emotional state and needs. In addition, this course will identify the rationale to why the customer in your business environment is always right.

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This course will enable participants to employ risk analysis in resolving customer issues. Participants will identify potential risks to the customer base and examine risk tolerance in addressing issues. In addition, this course will enable participants to develop communication strategies that focus the organization on customer service excellence.

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This course will enable participants to create a strategy for strengthening customer alliances. Participants will align internal and external capabilities with the organization’s desired image and the customer’s changing needs. Participants will also examine avenues to enhance organizational image throughout community, employees, vendors, customers and industry.

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This course emphasizes ways of increasing an organization’s competitive edge through enterprise-wide involvement. The course allows the participants to understand and apply strong customer focus tactics and competitive intelligence to enhance an organization’s competitive edge. Specific attention will be given to analyzing an existing customer, understanding the feedback coming from customers into your organization, and preparation for analysis of a competitor and its key management.

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This course prepares participants to recognize the need for diversity policies and procedures within the organization. Participants examine organizations that have diversity policies and procedures and those that do not. Then, participants assess the impact of that difference.

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This course prepares participants to demonstrate an awareness of communication stereotypes and prejudices. The focus of this course is on political correctness and demographic identification. Additionally, this course prepares participants to recognize the influence of primary and secondary components of diversity on assumptions toward fellow employees or customers.

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This course prepares participants to effectively manage diverse teams. The focus of this course is on stages of team development (forming, storming, norming, performing, and adjourning) and problems that arise when diversity is missing from a team (e.g., groupthink, lacking quality or quantity of idea generation).

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This course focuses on the need to update organizational goals and objectives to reflect changing demographics within the workforce and community. Participants will examine how to use the feedback of external customers to provide insight into managing diversity effectively in the organization.

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This course provides a practical, hands-on learning experience in using time effectively to accomplish goals.

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This course offers an introduction to tools and techniques used in goal setting, prioritizing, and follow through. Participants learn how to effectively connect productivity outcomes to effective personal planning.

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This course offers an introduction to the fundamentals of building business relationships. Participants examine networking as a means to achieve partnerships, while nurturing the growth of effective relationships that have the potential to increase business.

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This course covers a variety of techniques that improve the effectiveness of decision making, from idea generation to decision evaluation. Participants will practice these techniques using relevant scenarios from their own organizations. In addition, this course will cover the fundamentals of creative and critical thinking as they relate to decision making.

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In this course, participants will explore ways to use creative thinking to improve decision making. They will identify skills that improve creative thinking, examine attitudes conducive to creative thinking, and practice utilizing those skills and attitudes.

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This course enables participants to communicate more effectively in today’s workplace. Participants examine the differences in language and behavioral practices for methods such as face to face, voice to voice, voice mail, fax, and email communication.

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This course offers the participant exercises, activities and case studies to practice personal planning skills. In addition, this course introduces techniques for future planning and decision making on complex assignments. Finally, participants will examine the affects of good planning and organizing on group projects.

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In this course participants will examine the dimensions of team communications and review various methods for improving and maintaining team relationships. Participants will also identify characteristics of the ideal team that would be unique to the organizational culture. Finally, this course will enable participants to utilize appropriate measurement methods to determine team productivity.

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The ability to thoughtfully delegate tasks involves four major functions--planning, organizing, motivating, and controlling. This course explains each of these areas and more. As a manager, you are responsible for the work of others, and taking the time to match tasks with employees' special skills and abilities is the key to your success. The act of delegating work also involves honing your interpersonal skills, being able to judge the readiness of an employee to take on a project, and being able to instill confidence in that employee to get the job done.

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Participants apply mentoring and coaching skills to enhance the professional growth of others.

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This course is part of the 12 course continuing education series entitled Building Personal Wealth: Financial Planning I. This course is part I of II in the Financial Planning Series and will define the benefits and goals of a personal financial plan. In addition this course will help students identify the main theories, concepts and tools included in the creation of a personal financial plan.

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This course is part of the 12 course continuing education series entitled Developing Personal Wealth. This course is part II of the Financial Planning series and will identify the main components of financial statements involved in the development of a financial plan. In addition students will learn how to interpret the information supplied by the financial statements and its effects in the process of financial planning

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This course is part I of II in the Insurance Planning series and will define risk management of personal assets and summarize the uses of insurance for personal risk reduction and protection. In addition students will learn how to identify strategies that might be used to obtain the best coverage at the most affordable rates.

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This course is part II of the Insurance Planning series and will cover the features and costs associated with life, health and disability insuance plans. In addition students will learn how to recognize the cost structures associated with insurance plans and how to identify situations where each type might be the appropriate choice.

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This course is part I of IV in the Investment Planning series and will teach students how to analyze general investment principles and their impact on the relationship between risk and return. In addition students will learn how to determine personal financial objectives in regards to income, growth or capital preservation. 

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This course is part of the 12 course continuing education series entitled Putting Your Money to Work. This course is part II of the Investment Planning Series and will discuss in detail the benefits and features of various types of mutual funds. In addition students will learn how to determine an appropriate mutual fund investment plan based on age, risk, goals and current financial status.

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This course is the third course of the Investment Planning Series and will define the components, uses, and risks of some of the most common investments, including equity instruments, real estate and other related options. In addition students will learn how to identify the major characteristics, rights, obligations and expected returns associated with the investment plans covered.

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This course is part four of the Investment Planning Series and will define the characteristics, uses and risks of the main types of debt investments. In addition students will learn about the differences of debt from the point of view of the individual as a “user” of debt and as an investor in debt instruments. 

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This course is part I of II in the Tax Planning Series and will overview individual taxes, tax calculations and tax strategies. In addition students will learn about the differences in tax deductions, exemptions, credits, adjustments, liabilities and deductions from both a standard and itemized standpoint. 

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This course is the second course in the Tax Planning Series and will analyze tax implications for buying and selling property. In addition this course will explain the application of appropriate tax strategies to taxable situations. Students will learn how to analyze various tax implications and how to develop strategies to minimize those situations. 

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This course will compare the attributes of some of the most common retirement plans and analyze their differences in terms of availability to individual investors. In addition students will learn about maximum contributions allowable to an IRA account and the differences between an IRA and non qualified annuities. Finally, students will learn about the main characteristics and benefits a 401(k) can have in a personal financial plan.

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Within this course students will learn how to explain the importance of estate planning and discuss estate-planning tools. In addition students will learn why estate planning is considered such an important element of personal financial planning and the dangers of not having an estate plan. Finally, students will learn the difference between a trust, living trust, and a will, identifying which circumstances these plans would be the most useful. 

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This course covers human relations theory and practice through individual, group and organizational performance. Topics include different perspectives on organizational behavior, individual motivation and performance, leadership and power, team design and structure, conflict resolution, and change management.

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This course focuses on the environmental factors that affect organizations. Participants will better understand the role of Human Resources (HR) and benchmark other HR programs in order to learn best practices for HR management. Participants will also learn techniques for using progressive discipline to effectively coach, counsel, and communicate expectations to employees in order to improve employee performance and to avoid costly lawsuits.

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This course will enable participants to develop appropriate hiring criteria and standardized interview processes. In addition this course will enable the participant to create a multi-tiered sourcing format for enhanced recruiting effectiveness.

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This course will focus on creating and conducting highly effective interviews that solicit detailed answers to key questions. Participants will examine the hiring process, the interview process, and types of interviews. Participants will also determine the behaviors of a high-impact interview.

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In this course participants examine strategies for recruiting based on industry, culture, and strategic vision. The current organizational recruiting culture will be assessed to determine the fit with future direction. Participants will also assess core organizational competencies and the effectiveness of the current performance management process. In addition, this course will train participants on how to effectively market the organization to a global or local community through concise sourcing strategies.

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This course introduces the participants to the importance of employee retention. Participants will examine the ten key principles of retention and review costs associated with retention and turnover. Participants will also evaluate the organization’s application of the retention principles and identify how to effectively measure the impact of employee turnover.

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This course examines effective ways to motivate employees to higher levels of performance and satisfaction. The course will highlight key elements of leadership, guidance, and inspiration. Participants will also explore the various learning, communication, and performance styles of employees and show how these styles can be applied to improve productivity. Participants will learn the importance of setting and communicating performance expectations, creating performance agreements, and managing employee buy-in.

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This course prepares participants to implement fair recruiting, interviewing, hiring, and terminating practices. Participants will focus on a review of the documentation needed to determine whether fair practices were followed.

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This course examines the need for an organization to establish a Non-Retaliatory Policy in the workplace. In addition this course focuses on explaining the reasons why a Non-Retaliation Policy is necessary within an organization, and then explores the elements of a Non-Retaliation Policy that are necessary to encourage the prevention, detection and resolution of instances of conduct that do not conform to law, regulation, policies and procedures or the organization’s Employee Standards and Code of Ethical Conduct.

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This course focuses on defining, identifying, and preventing sexual harassment in the California workplace. The consequences of offensive workplace behavior and the responsibilities of management and employees, when sexual harassment is encountered, are also examined. Successful completion of this course will meet the California statutory mandate for supervisors in businesses with 50 or more employees.

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This course focuses on identifying and preventing sexual harassment in the workplace by defining sexual harassment and discussing the consequences of offensive behavior and the responsibilities of employees when sexual harassment is encountered in the workplace.

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This course addresses the role of managers and leaders in the current world of rapid change, intense competition, and increased performance expectations of employees and organizations. Participants determine the strength and weaknesses of various approaches to management and leadership in achieving desired objectives. Additionally, participants have an opportunity to refine and develop their own styles.

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This course presents a hands-on exploration of time, information, power, and forces of influence as they affect positive win-win results through creative problem solving processes. Participants will additionally learn to view negotiation not as competition, but as a problem solving opportunity. Finally, participants will ultimately learn how to develop multiple options to achieve their desired objectives while simultaneously satisfying the other party's interests.

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This course introduces the principles and tools for managerial use in the development, implementation, and review of business strategy. Topics include an overview of the different types of strategy, tools for strategic formulation (including internal and external analyses), a process for making strategic choices, and steps for implementation.

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In this course, participants will interpret business strategies and formulate potential improvements for business processes and practices. In addition, participants will create an operational plan that will reflect the vision of the business in a tangible manner.

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This course examines organizational leadership in the context of managing continuous change, innovation, and adaptation. Topics include models of leadership and change management, theories of leadership and change management, and behavior of individuals and teams in organizations.

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This course will focus on driving the organization’s strategic vision into its team processes. Participants will examine how to create a strategy for effectively utilizing teams within the organization and analyze the need for formal or informal team structures.

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In this course, participants will learn how to effectively promote an organizational culture of risk-taking. Topics covered include organizational risk strategy, risk analysis, and rewards for taking risks that benefit the organization.

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This course will enable participants to enhance organizational image through industry alliances and service initiatives. Participants will assess organization’s current level of participation and visibility in industry and examine avenues to increase visibility and reputation. Participants will also examine resource requirements to meet these strategies.

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This course involves an integrated analysis of the role of marketing within the total organization. Specific attention is given to the analysis of factors affecting consumer needs and behavior, the identification of marketing variables affecting business decisions, and assessing marketing opportunity and effectiveness within the organization.

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This course covers topics related to the strategic marketing process. Participants will learn about the elements of a strategic planning process. The strategic and tactical components of a marketing plan will also be discussed. Participants will relate the strategic marketing process to elements of their own business experience.

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This course examines the management of internal capacity as it applies to all organizations. It examines the principles and techniques for analyzing and managing operations processes. It addresses how operation components fit together and how to identify and resolve the right problem. Topics include the use of statistical process control, supply chain management, and total quality management.

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This course studies the unique and important role of supply chain in organizations. Topic areas include supply chain management terminology, understanding the relationships between suppliers and customers, identifying constraints, and analyzing management tools and strategies for supporting organization goals.

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This course provides a managerial perspective of the essential tasks and challenges associated with supplier selection and performance tracking, as well as supplier quality. Participants will identify and explore the strategic contributions that selecting the proper supplier can make toward achieving business objectives. A special emphasis is placed on optimizing supplier relationships and gaining a competitive advantage through global sourcing.

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This course examines the role of procurement in today’s corporate organizations. The course content will include a basic introduction to corporate procurement and will discuss the significance of aligning the objectives of the procurement process to overall organizational goals.

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This course examines current procurement strategies available for today’s organizations. An overview of the procure-to-pay, procurement process will be introduced. In addition, best practices for effectively identifying suitable supply sources through strategic sourcing will be discussed.

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The focus of this course is on managing major accounts. Participants will evaluate high-level customers in order to assign optimal account coverage and customer relationship management. Participants will analyze sales strategies, costs, and resources to determine the optimal sales effort needed to achieve the organizational goals.

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This course teaches participants the fundamentals of sales team management. Participants will learn how to be successful sales managers, build unity and trust in a sales team, train sales professionals, set performance standards, and conduct performance evaluations. Course content will also cover developing and using sales forecasts, conducting sales meetings, and setting goals in meetings. Participants will also learn how to motivate sales team members, implement compensation practices to keep top performers, identify and improve substandard performance.

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This course will focus on the activities required to maintain the necessary sales force to achieve sales goals. Sales performance predictors will be identified in order to establish the criteria for staffing the operation with high performance sales people. Participants will also develop a termination checklist to ensure compliance with the organization’s policies on recruiting, hiring, and terminating employees.

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In this course, participants will focus on the development of a corporate–wide compensation plan. Participants will analyze the components of a compensation plan, look at alternatives, and explore the impact of the compensation plan on effectiveness of the sales effort.

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In this course, participants examine the organization’s grand strategies to determine how well the current sales strategies align. Participants evaluate different channel strategies and assess the overall culture of sales within the organization. The value of active, high-level participation with customers is discussed.

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This course introduces the fundamentals of computer systems and the role of information processing in today's business environment. The course focuses on an overview of information systems and the management of those systems in business environments.

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This course covers the fundamental concepts of the System Development Life Cycle to identify and analyze business problems and the possible information system solutions to address those problems.

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This course explores considerations for evaluating and managing technologies that increase customer accessibility, reduce costs, and enhance customer loyalty. Participants focus on voice and data services, enhanced network carrier services, and emerging technologies as they relate to business objectives. Strategies for managing inbound customer contacts and relationship building are discussed. Additionally, participants determine the costs of technology as it is used in their workplaces.

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This course prepares participants to analyze trends, evaluate risk, and determine the impact of organizational technical decisions on existing infrastructure.

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This course prepares participants to make departmental decisions related to people, processes, and technologies to conceptualize relationships between technology and business opportunities. In addition, this course helps participants analyze, develop, and align technology strategies with organizational strategies.

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