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Financial Services blog

You are protected

The protection of student information is something University of Phoenix takes very seriously. We employ several safeguards to ensure your information is protected in accordance with federal law.

Student verification process

University staff members complete the student verification process for all students prior to the release of protected educational records. This process is performed on all inbound phone calls and in-person requests made by students and applicants.

For in-person requests, a government- or University of Phoenix-issued photo ID is sufficient for student verification purposes.

In the event that you call your campus or make an in-person request without ID, you will be required to provide certain personal information to confirm your identity.

If you are unable to verify your identity, we will not release student record information to you.  You are always welcome to check this information on eCampus and call or visit the campus at a later time.

Family Educational Rights and Privacy Act (FERPA)

FERPA is a federal law that protects the privacy of student educational records and identifies both student and institution responsibilities in maintaining that protection. This means, generally speaking, that your student records cannot be released to a third party without your authorized written or electronic consent via a FERPA Release Form, judicial order or a lawfully issued subpoena. This includes, but is not limited to, the release of information to a spouse or parent.

Educational records are all records the University maintains regarding you and your attendance. For more information on our FERPA policy and both releasable and non-releasable information, please see our Consumer Information Guide.

Payment Card Industry (PCI) compliance

We know your credit card information is important to you, and we have an obligation to protect that information at all costs. Because of the trust you place in us, we maintain these important standards and expectations to ensure your information is always safe:

  • Unencrypted credit card information is not stored outside of designated systems. It is never stored in email, shared drives, etc.
  • An encryption process is provided in the event that credit card information must be submitted via email.
  • Credit card information is protected the same way that Social Security numbers and other sensitive data are.
  • Credit card PINs are not stored under any circumstances.
  • Hard copy documents with credit card numbers are only kept as long as they are needed for business purposes, and are always secured in locked storage areas.
  • Hard copy documents with credit card numbers have all but the last four digits blacked out prior to storage or destruction.
  • Only employees with a need to know have access to credit card information.

If you have questions about how your sensitive information is kept confidential, please contact your Finance Advisor. I am always available to answer questions, too, at kim.murphy@phoenix.edu.

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Financial aid FAQ

Do you have general questions about federal financial aid? Find useful answers on our financial aid FAQ page.


Repaying your student loans

Know what you’ll owe. To help you understand more about repaying student loans, we’ve compiled a list of responses to many frequently asked questions.

We also recommend that you visit studentaid.ed.gov/repay-loans to learn more about managing your monthly payments based on your total loan balance and interest rates.