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Financial Services blog

Partner with your loan servicer

April is National Financial Literacy Month — a month devoted to helping all Americans learn more about healthy financial habits. At University of Phoenix, we’re committed to responsible student loan borrowing, and that’s why our focus this month is on student loans and developing good student loan practices. 

Yes, your loan servicer is whom you pay your student loans to, but that’s not all a servicer does. Get in contact with your loan servicer so the company can provide individualized attention to your specific financial picture. Staying in touch with your servicer ensures you receive important information before, during and after loan repayment.

Students often feel like they’re stuck in the payment plan they’re in. That’s not necessarily the case. Your servicer can provide you with valuable tips to help you stay on track with your loans, as well as provide options if you need to reduce or postpone payments. 

If you’re not sure who services your loans, be sure to visit nslds.ed.gov to get information about who services your loans and how to reach them. An iGrad article provides a list of loan servicers with contact information, along with some helpful questions. You’ll need to be logged in to eCampus to access the article.

Consider creating an online account with your servicer now so you always know how to reach the firm. Once your account is created, take some time to check out the company’s website.

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Financial aid FAQ

Do you have general questions about federal financial aid? Find useful answers on our financial aid FAQ page.


Repaying your student loans

Know what you’ll owe. To help you understand more about repaying student loans, we’ve compiled a list of responses to many frequently asked questions.

We also recommend that you visit studentaid.ed.gov/repay-loans to learn more about managing your monthly payments based on your total loan balance and interest rates.