The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.
Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, objective review of the issue(s).
The Student Grievances and Dispute Resolution Policy can be found in the Academic Catalog. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.
Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services.
Resolution Services reviews comments and concerns from students and works diligently to address all areas identified.
While we prefer statements be submitted in writing via email, you may also contact our office by phone or fill out the form below.
Please provide the following to ResolutionServices@phoenix.edu:
Resolution Services – Student Resolutions
4035 S. Riverpoint Parkway
Phoenix, AZ 85040
University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA.
Distance education students may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services. Students may also file a complaint with the Arizona State Board for Private Postsecondary Education. After exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary Education, distance education students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA). The Arizona SARA Council will not review complaints regarding student grades, student code of conduct violations, or complaints beyond two-years of the incident. For more information visit the AZ SARA Council website.
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007
On the Internet: www.azppse.gov
Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
888.370.7589 or 916.431.6959
On the Internet: www.bppe.ca.gov
Commonwealth of the Northern Mariana Islands
Office of the Attorney General
Office of the Consumer Counsel, 2nd floor
Juan A. Sablan Memorial Buildings, Capitol Hill
Saipan, MP 96950
On the internet:
Visit: http://cca.hawaii.gov/hpeap/ or
Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
Commission on Postsecondary Education
2800 E. St. Louis Avenue
Las Vegas, NV 89104
Texas Higher Education Coordinating Board
P.O. Box 12788
Capitol Station, Austin, TX 78711
On the Internet: www.thecb.state.tx.us/studentcomplaints
Rules Governing Student Complaints:
View Title 19 of the Texas Administrative Code, Sections 1.110-1.120