# ABOUT US # Student complaints ## Our complaint process The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly. Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, objective review of the issue(s). The Student Grievances and Dispute Resolution Policy can be found in the[Academic Catalog](/online-degrees/academic-catalog.html). The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance. Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services. Resolution Services reviews comments and concerns from students and works diligently to address all areas identified. ## Filing a complaint While we prefer statements be submitted in writing via email, you may also contact our office by phone. Please provide the following to [ResolutionServices@phoenix.edu](mailto:ResolutionServices@phoenix.edu): - Your first and last name and student individual record number (IRN- #######) - Preferred contact information and method of contact - A brief explanation of the issue you are having - The steps you have taken to resolve the issue with the relevant University department - Your desired outcome - Any additional information you believe would be helpful in resolving the issue **Resolution Services – Student Resolutions** 4035 S. Riverpoint Parkway Phoenix, AZ 85040 **Phone: 602.557.5566****Email**: [ResolutionServices@phoenix.edu](mailto:ResolutionServices@phoenix.edu) ## Filing a complaint with other agencies ### Accreditation standards University of Phoenix has been continually accredited by the Higher Learning Commission (HLC) since 1978. HLC has its own process for complaints regarding a member institution’s ability to meet its Criteria for Accreditation. Please see information on how to [submit a complaint to HLC](https://www.hlcommission.org/Students-Communities/complaints.html) which also provides information on the type of complaints HLC will review. ### Distance education students University of Phoenix is a SARA participating institution. The University is approved by the National[Arizona SARA Council](https://azsara.arizona.edu/institutions). The University has reciprocity with other SARA participating states for its distance education programs. Distance education students may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services.  Students may also file a complaint with the[Arizona State Board for Private Postsecondary Education](https://ppse.az.gov/resources/student-complaint). After exhausting the institution’s internal complaint process and the complaint process of the Arizona State Board for Private Postsecondary Education, distance education students residing in a SARA state may appeal a complaint to the [Arizona SARA Council](https://azsara.arizona.edu/complaints) (AZ SARA). The Arizona SARA Council will not review complaints regarding student grades, student code of conduct violations, or complaints beyond two-years of the incident. For more information  visit [https://azsara.arizona.edu](https://azsara.arizona.edu/).  ### California University of Phoenix is registered as an out of state institution with the California Bureau for Private Postsecondary Education for purposes of providing distance education to California residents. California distance education students may file a complaint by contacting: California Bureau for Private Postsecondary Education C/O Department of Consumer Affairs PO Box 980818 West Sacramento, CA 95798-0818 (916) 574-8900 or (888) 370-7589 [www.bppe.ca.gov/](http://www.bppe.ca.gov/) ### Local campus students University of Phoenix is regulated by various state regulatory bodies for filing complaints in the state that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the [University’s Resolution Services](mailto:ResolutionServices@phoenix.edu) and/or file an external complaint with the designated state regulatory agency.  Expand AllCollapse All #### Arizona In writing: Arizona State Board for Private Postsecondary Education 1400 W. Washington, Room 260 Phoenix, AZ 85007 By phone: 602-542-2399 On the Internet: [www.azppse.gov](https://ppse.az.gov/) #### California In writing: Bureau for Private Postsecondary Education PO Box 980818 W. Sacramento, CA 95798-0818 By phone: 888-370-7589 or 916-431-6959 On the Internet: [www.bppe.ca.gov](https://www.bppe.ca.gov/) #### Commonwealth of the Northern Mariana Islands In writing: Commonwealth of the Northern Mariana Islands Office of the Attorney General Office of the Consumer Counsel, 2nd floor Juan A. Sablan Memorial Buildings, Capitol Hill Saipan, MP 96950 By phone: 670-237-7500 On the internet: [www.cnmioag.org/divisions/consumer-protection/online-student-complaint/](https://www.cnmioag.org/divisions/consumer-protection/online-student-complaint/)