# Student Satisfaction & Priorities Survey of Online Learners at University of Phoenix Jared B. | BSEVS, MIS # Student Satisfaction & Priorities Survey of Online Learners at University of Phoenix ## Key takeaways - University of Phoenix students report higher satisfaction than both national benchmark institutions and peer universities. - In the 26 benchmark items measured in this survey, UOPX scores exceeded the national benchmark by up to 18 percentage points. - Students report strong satisfaction with technical support, program structure, and online course accessibility. - 92% say technical assistance is readily available. - 92% say registration for online courses is convenient. - 90% say online library resources are adequate. ## 2026 University of Phoenix Student Satisfaction Study The Encoura + RNL Priorities Survey of Online Learners (PSOL) measures the satisfaction and priorities of students enrolled in online undergraduate and graduate programs at public and private two-year and four-year college and universities. The survey was conducted September 17 through October 15, 2025 among active University of Phoenix students across undergraduate, graduate and doctoral programs. Results show that University of Phoenix students report higher satisfaction than both the National Benchmark of 150 institutions and a comparison group of 10 online institutions, marking the third consecutive survey in which UOPX exceeded these benchmarks. In some categories, student satisfaction exceeded benchmark institutions by as much as 18 percentage points. The survey focuses on 26 benchmark items that cover the total university experience, providing insight into the areas that are most important to students and where they are most satisfied in the following areas: academic services, enrollment services, institutional perceptions, instructional services and student services.  ## Student experience 85% Student satisfaction 85% of University of Phoenix surveyed students report being satisfied or very satisfied with their university experience, compared to the national benchmark of 73%.[[1]](#footnoteOne) 86% Instruction quality 86% of University of Phoenix surveyed students are satisfied or very satisfied with the quality of online instruction, compared to the national benchmark of 73%.[[1]](#footnoteOne) 83% Would enroll again 83% of University of Phoenix surveyed students say they would probably or definitely enroll again, compared to the national benchmark of 75%.[[1]](#footnoteOne) > University of Phoenix has given me more than 
just education. It made me believe in who I am and gave me confidence overall in life, in any achievement. **Ericka H., BSM, MBA-CB ‘25** [Read Ericka’s story](https://www.phoenix.edu/blog/uopx-alumni-ericka-harper.html) ## Career and real-world experience 91% Career alignment 91% of University of Phoenix students express being satisfied or very satisfied with how their program aligns with their career path. 87% Faculty experience 87% of University of Phoenix students are satisfied or very satisfied with faculty’s ability to connect content with career experiences. > Nearly every class offered up moments where my real-world work experience related to what I was learning. **John A., BSB/M, 2021; MBA, 2023** [Read John's story](https://www.phoenix.edu/blog/uopx-alumni-john-anderson.html) ## Flexibility and life balance 95% Flexible pacing 95% of University of Phoenix students surveyed reported flexible pacing as an important factor to enroll, compared to the national benchmark of 91%.[[1]](#footnoteOne) 91% Courses that fit your life 91% of University of Phoenix surveyed students say they are satisfied or very satisfied with the easy-to-navigate course format and it fitting into their busy life. > While supporting my family, working as a nurse and attending school, the flexible course offerings at University of Phoenix made it more feasible to do it all. **Kimberly P., BSN, 2012; MSN/NED, 2014** [Read Kimberly's story](https://www.phoenix.edu/blog/uopx-alumni-kimberly-porter.html) ## Value and support 90% Institutional reputation 90% of University of Phoenix surveyed students note institution reputation as an important factor to enroll, compared to the national benchmark of 82%.[[1]](#footnoteOne) 85% Faculty responsiveness 85% of University of Phoenix surveyed students say they are satisfied or very satisfied with faculty providing timely feedback on their progress, compared to the national benchmark of 74%.[[1]](#footnoteOne) > Nobody does it alone, and I want to let others know that you can do it, and that University of Phoenix is here to help you do it. **Nelson R., BSIT, 2022** [Read Nelson’s story](https://www.phoenix.edu/blog/uopx-alumni-nelson-riera.html) ## Innovation and learning tools 92% Communication tools 92% of University of Phoenix surveyed students are satisfied or very satisfied with tools used to communicate with faculty and other students. 79% AI tools 79% of University of Phoenix surveyed students are satisfied or very satisfied with their confidence in their ability to apply AI tools in real-word scenarios. [1] National benchmarks, when available, are based on responses from 89,642 online students at 150 colleges and universities who participated in the Encoura + Ruffalo Noel Levitz Priorities Survey for Online Learners (PSOL) between 2022 and 2025. University of Phoenix data is based on responses from University students who participated in the PSOL in 2025 (2,532 respondents, 12.6% response rate). ## Student Satisfaction Survey methodology and results The 2026 University of Phoenix Student Satisfaction Study surveyed 20,000 randomly selected active University of Phoenix students across undergraduate, graduate, and doctoral programs. The survey was conducted September 17 through October 15, 2025, and 2,532 students responded, representing a 12.6% response rate. Results were compared against a National Benchmark of 89,642 online students from 150 institutions surveyed between 2022 and 2025, as well as a comparison group of 10 universities and colleges with established online programs. | Comparison | UOPX | National | Summary | |---|---|---|---| | Student satisfaction Student satisfaction | Student satisfaction 85% | Student satisfaction 73% | Student satisfaction 85% of University of Phoenix surveyed students report being satisfied or very satisfied with their university experience, compared to the national benchmark of 73%.[1] | | Instruction quality Instruction quality | Instruction quality 86% | Instruction quality 73% | Instruction quality 86% of University of Phoenix surveyed students are satisfied or very satisfied with the quality of online instruction, compared to the national benchmark of 73%.[1] | | Would enroll again Would enroll again | Would enroll again 83% | Would enroll again 75% | Would enroll again 83% of University of Phoenix surveyed students say they would probably or definitely enroll again, compared to the national benchmark of 75%.[1] | | Flexible pacing Flexible pacing | Flexible pacing 95% | Flexible pacing 91% | Flexible pacing 95% of University of Phoenix students surveyed reported flexible pacing as an important factor to enroll, compared to the national benchmark of 91%..[1] | | Institutional reputation Institutional reputation | Institutional reputation 90% | Institutional reputation 82% | Institutional reputation 90% of University of Phoenix surveyed students note institution reputation as an important factor to enroll, compared to the national benchmark of 82%.[1] | | Faculty responsiveness Faculty responsiveness | Faculty responsiveness 85% | Faculty responsiveness 74% | Faculty responsiveness 85% of University of Phoenix surveyed students say they are satisfied or very satisfied with faculty providing timely feedback on their progress, compared to the national benchmark of 74%.[1] | | Faculty experience Faculty experience | Faculty experience 87% | Faculty experience — | Faculty experience 87% of University of Phoenix students are satisfied or very satisfied with faculty’s ability to connect content with career experiences.[1] | | Courses that fit your life Courses that fit your life | Courses that fit your life 91% | Courses that fit your life — | Courses that fit your life 91% of University of Phoenix surveyed students say they are satisfied or very satisfied with the easy-to-navigate course format and it fitting into their busy life.[1] | | Career alignment Career alignment | Career alignment 91% | Career alignment — | Career alignment 91% of University of Phoenix students express being satisfied or very satisfied with how their program aligns with their career path.[1] | | Communication tools Communication tools | Communication tools 92% | Communication tools — | Communication tools 92% of University of Phoenix surveyed students are satisfied or very satisfied with tools used to communicate with faculty and other students.[1] | | AI tools AI tools | AI tools 79% | AI tools — | AI tools 79% of University of Phoenix surveyed students are satisfied or very satisfied with their confidence in their ability to apply AI tools in real-word scenarios.[1] | Student satisfaction **85%**(73% nationally) SUMMARY 85% of University of Phoenix surveyed students report being satisfied or very satisfied with their university experience, compared to the national benchmark of 73%.[[1]](#footnoteOne) Instruction quality **86%**(73% nationally) SUMMARY 86% of University of Phoenix surveyed students are satisfied or very satisfied with the quality of online instruction, compared to the national benchmark of 73%.[[1]](#footnoteOne) Would enroll again **83%**(75% nationally) SUMMARY 83% of University of Phoenix surveyed students say they would probably or definitely enroll again, compared to the national benchmark of 75%.[[1]](#footnoteOne) Flexible pacing **95%**(91% nationally) SUMMARY 95% of University of Phoenix students surveyed reported flexible pacing as an important factor to enroll, compared to the national benchmark of 91%.[[1]](#footnoteOne) Institutional reputation **90%**(82% nationally) SUMMARY 90% of University of Phoenix surveyed students note institution reputation as an important factor to enroll, compared to the national benchmark of 82%.[[1]](#footnoteOne) Faculty responsiveness **85%**(74% nationally) SUMMARY 85% of University of Phoenix surveyed students say they are satisfied or very satisfied with faculty providing timely feedback on their progress, compared to the national benchmark of 74%.[[1]](#footnoteOne) Career alignment **91%** SUMMARY 91% of University of Phoenix students express being satisfied or very satisfied with how their program aligns with their career path.[[1]](#footnoteOne) Faculty experience **87%** SUMMARY 87% of University of Phoenix students are satisfied or very satisfied with faculty’s ability to connect content with career experiences.[[1]](#footnoteOne) Courses that fit your life **91%** SUMMARY 91% of University of Phoenix surveyed students say they are satisfied or very satisfied with the easy-to-navigate course format and it fitting into their busy life.[[1]](#footnoteOne) Communication tools **92%** SUMMARY 92% of University of Phoenix surveyed students are satisfied or very satisfied with tools used to communicate with faculty and other students.[[1]](#footnoteOne) AI tools **79%** SUMMARY 79% of University of Phoenix surveyed students are satisfied or very satisfied with their confidence in their ability to apply AI tools in real-word scenarios.[[1]](#footnoteOne) ## Questions other students are asking ### What is the University of Phoenix Student Satisfaction Study? The Encoura + RNL Priorities Survey for Online Learners measures students’ levels of satisfaction and importance as it relates to their university experience, including program quality, faculty support, online learning tools, and student services.  ### When was the 2026 student satisfaction survey conducted? The survey was conducted September 17 through October 15, 2025 among active University of Phoenix students.  ### How many students participated in the survey? The survey received 2,532 responses from randomly selected students, representing a 12.6% response rate from a population of 20,000 invited participants. ### How do University of Phoenix student satisfaction scores compare with other universities? For the third consecutive administration, University of Phoenix students reported higher satisfaction than both the National Benchmark and group of online institutions, with some categories exceeding benchmark institutions by up to 18 percentage points. ### What areas of the student experience receive the highest satisfaction ratings? Students report high satisfaction with:  - Technical assistance - Course registration - Program clarity - Online library resources - Faculty responsiveness  ### What did students say were University of Phoenix's institutional strengths? According to the survey, students reported that the areas that mattered most to them and they were most satisfied with included:  - Convenient registration for online courses - Readily available technical assistance - Appropriate tools to communicate with faculty and other students - Easy to navigate course format that fit their busy lives - Programs align to their career paths ### What is Encoura + RNL? Encoura + RNL is a higher education organization that provides student satisfaction surveys and consulting services to colleges and universities. The Encoura + RNL Student Satisfaction and Priorities Survey measures student satisfaction and the importance of different aspects of the student experience. UOPX conducted the survey to measure student satisfaction, compare results to national benchmarks and track year-over-year improvements. **More resources:** [2025 College Student Satisfaction and Priorities](https://www.phoenix.edu/content/dam/edu/about/doc/2025-student-satisfaction-and-priorities.pdf) [Priorities Survey Online Learners Results - Fall 2025](https://www.phoenix.edu/content/dam/edu/about/doc/2025-psol-infographic.pdf)