brm216 | undergraduate
Introduction To The Retail Industry
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Importance of Quality Customer Service
- Integrate excellent customer service in a retail setting.
- Define customer service.
- Examine the role of customer service in creating a competitive advantage.
- Examine the basic functions of loss prevention, inventory control, safety, and merchandising.
- Describe the basics of retail math.
- Define retail logistics (supply chain management) and the impact it has at the store level.
Introduction to Retailing
- Explain the term retailing and various terminology used within retail.
- Describe the retail environment and how demographic, socio-economic, and lifestyle trends influence consumer purchases.
- Evaluate how retailers are responding to changing consumers and their buying habits.
- Explain the role of government in shaping retail development.
Retail Organizations and Formats
- Compare the different types of retailing.
- Examine the dynamics of retail competition.
- Discuss the growth of omnichannel and e-commerce markets.
- Identify the attributes of successful online retailers.
Strategic Retail Planning and Marketing
- Discuss the strategic planning process.
- Demonstrate an understanding of the 5 P’s of retailing and how they relate to strategic planning and marketing.
- Explain market segmentation and its impact on marketing strategy.
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