bsa413 | undergraduate

IT Service Management

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This course addresses IT service management best practices from the perspective of the IT Infrastructure Library (ITIL) ® framework. The ITIL® framework consists of Service Strategy, Design, Transition, Operation, and Continual Service Improvement.

This undergraduate-level course is 5 weeks To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Service Transition

    • Model an interior that uses lighting to evoke moods.
    • Explain the role of service transition in IT service management.
    • Apply the key principles, processes, and activities of service transition.

    Service Operation

    • Explain the role of service operation in IT service management.
    • Apply the key concepts, processes, and activities of service operation.

    Continual Service Improvement (CSI)

    • Explain the role of continual service improvement in IT service management.
    • Apply the key processes and activities of service operation.
    • Justify continuous improvement to service quality.

    Service Strategy

    • Summarize the purpose and value of ITIL®.
    • Apply the key concepts, processes and activities of the Service Strategy stage of ITIL®.
    • Justify service strategy as the initial step of using ITIL®.

    Service Design

    • Explain the role of service design in IT service management.
    • Apply the key principles, processes, and activities of service design.
    • Model a 3D chest of drawers.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.