bsa550 | Graduate
Customer Relationship Management
This graduate-level course is 6 To enroll, speak with an Enrollment Representative.
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Business Intelligence Overview
- Investigate Business Intelligence (BI) drivers and challenges.
- Examine BI applications.
- Create a business case for BI.
- Examine the major components of the Oracle® BI applications architecture.
- Create an OBIEE (Oracle® Business Intelligence Enterprise Edition) dashboard mockup.
- Identify the relationships among BI applications components.
Oracle® BI Application: Data Warehouse
- Investigate data warehouse drivers and challenges.
- Investigate the guiding principles of data warehouse architecture.
- Construct a data warehouse repository.
Oracle® BI Application: CRM
- Create a CRM data model.
- Investigate sales, service, and contact center analytics.
- Investigate customer relationship management (CRM) drivers and challenges.
Project Planning and Deployment
- Examine BI application customizations methods and issues.
- Investigate BI project planning and deployment methodologies.
- Create a deployment plan.
- Examine the future of BI.
- Investigate BI best practices.
- Formulate a BI/CRM implementation plan.
Please ask about these special rates:
Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.
Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.