bsa550 | Graduate
Customer Relationship Management
This graduate-level course is 6 To enroll, speak with an Enrollment Representative.
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Business Intelligence Overview
- Investigate Business Intelligence (BI) drivers and challenges.
- Examine BI applications.
- Create a business case for BI.
- Examine the major components of the OracleÂ® BI applications architecture.
- Create an OBIEE (OracleÂ® Business Intelligence Enterprise Edition) dashboard mockup.
- Identify the relationships among BI applications components.
OracleÂ® BI Application: Data Warehouse
- Investigate data warehouse drivers and challenges.
- Investigate the guiding principles of data warehouse architecture.
- Construct a data warehouse repository.
OracleÂ® BI Application: CRM
- Create a CRM data model.
- Investigate sales, service, and contact center analytics.
- Investigate customer relationship management (CRM) drivers and challenges.
Project Planning and Deployment
- Examine BI application customizations methods and issues.
- Investigate BI project planning and deployment methodologies.
- Create a deployment plan.
- Examine the future of BI.
- Investigate BI best practices.
- Formulate a BI/CRM implementation plan.
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Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.
Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.
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