bshs385 | undergraduate

Interpersonal Communication And Interviewing Skills

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Human Services delivery requires expertise in communicating well with a wide range of people and groups. A key component of effective communication is the development of genuine positive regard for others, skill in establishing empathic relationships, and obtaining information needed for effective intervention with successful outcomes. This course provides knowledge of theory and practice in interpersonal communication. Students will learn skills for resolving conflict, establishing positive rapport, assisting clients in becoming clear about goals and focusing on outcomes, and practicing professional and ethical behaviors in all client interactions. (3 credits) Prerequisite: BSHS 415-O.

This undergraduate-level course is 5 To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

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    Interviews and Technology

    • Describe the role of compliance, security, and confidentiality for the human service professional.
    • Analyze how technology influences interview formats.

    Interviews

    • Explain the purpose of interviews in social services.
    • Describe the different types of interviews found in the human services setting.
    • Identify the steps in preparing for an interview.
    • Explain how the interview process allows human service professionals to assist clients in establishing goals.

    Structuring the Interview Process

    • Identify elements that are conducive for an effective physical interview environment.
    • Identify professional and ethical interview behaviors for human service workers.
    • Describe the role of note taking and documentation.

    Interpersonal Communication

    • Demonstrate positive regard, the ability to build rapport, and display empathy in client interactions.
    • Demonstrate listening for comprehension and gaining information in client interaction.
    • Identify how to gain attention, show interest, and minimize distractions and barriers during client interactions.

    Skillful Interviewing

    • Demonstrate phrasing and questioning during client interactions.
    • Apply the three types of interview questions: open, closed, and probing questions.
    • Describe characteristics of nonverbal and verbal attending.
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    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.