bshs426 | undergraduate

Human Services Management: Theory & Practice

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This course traces the historical context of human services management. Students will examine strategies for managing an integrated, multiemotionally driven work force. Students will prepare to be generalists, understanding the scope of leading work forces under pressure. Students will employ learned management practices to distinguish, inspect, and measure the important attributes of program management and supervision. A focus on organizational behavior and the challenges of embracing workforce diversity, dynamic systems change, performance evaluation, and effective communication with a range of paraprofessional and professional colleagues allows students to explore their role as managers in the growing human services field.



This undergraduate-level course is 5 This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

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    Developing and Empowering Employees

    • Compare the three building blocks related to diversity and the empowerment issues within the workplace.

    • Discuss the five critical issues related to effectively managing employee performance from a human resource perspective.

    • Compare and contrast the supervisor roles in training and developing staff.

    • Identify the levels of empowerment and discuss the human service manager’s role in encouraging them to occur within the agency.

    • Contrast individually focused, interactionally focused, organizationally focused, and cross-cutting approaches to worker motivation.

    Performance Management

    • Summarize the stages involved in developing an information technology (IT) application.

    • Identify the different styles of leadership used in human services.

    • Compare the similarities and differences between organizational culture and climate.

    • Discuss the different measurements and outcomes associated with program development and evaluation.

    Demonstrating Leadership Within the Organization and Community

    • Discuss the various strategies that human service organizations use to manage the environments in which they operate.

    • Identify the phases associated with the collaboration process in human services organizations.

    • Explain the importance of the advocacy role in human services and why managers should be part of the advocacy process.

    The Foundation of Human Services Management

    • Identify the various roles of the human services manager.

    • Compare the main theories that have influenced management approaches in human services.

    • Evaluate different practice models related to human services management.

    • Summarize the administrative themes related to human services management.

    Program Planning and Maximizing Resources

    • Explain the steps involved in strategic planning.

    • Identify the different factors involved in program planning.

    • Discuss the various challenges associated with fundraising in human service settings.

    • Identify the budgeting responsibilities of a human service manager.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.