bshs442 | undergraduate

Advocacy And Mediation

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This course is designed to explore the potential use and benefits of alternative dispute resolution in human services as a part of the advocacy process. Students will explore the role of the advocate, learn about various dispute resolution models, and identify and practice mediation skills. Attention to overcoming barriers to effective service delivery will be examined. Students will experience the roles of mediator, advocate, and agency representative through role-plays in dyads and small groups.

This undergraduate-level course is 5 This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

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    Advocacy in Modern Culture

    • List specific populations of target groups in need of social services, mediation, and/or advocacy assistance.
    • Discuss emerging social issues that may affect the timely and resourceful delivery of advocacy services.

    Community Services

    • Explore services on a local and national level.
    • Discuss traditional service delivery.
    • Identify barriers to service delivery.

    The Role of the Advocate

    • Describe the evolution of advocacy in the human services field.

    Overview of Dispute Resolution Models

    • Describe the various ADR processes available, including arbitration, mediation, negotiation, and med-arb, as they pertain to the helping professions.
    • Assess various client situations and determine the most appropriate ADR processes and the role of an advocate in each.

    The Role of the Mediator in the Helping Professions

    • Explain the function and limitations of a neutral third party.
    • Discuss mediator neutrality, perceived bias, confidentiality, and outcome expectations.

    Developing Negotiation Skills

    • Practice using negotiation skills.

    Interest-Based Negotiation and Transforming Mediation

    • Analyze the elements of interest-based negotiation.
    • Discuss the importance of client transformation and self-reliance.
    • Identify and discuss the difference between positions and interests.

    Basic Components of a Mediation Model

    • Identify the basic stages of a mediation model.
    • Discuss the issues of proximity, physical setting, safety, and power imbalances.
    • Explore the use of mediation and advocacy to initiate or change social policy.

    The Future of Mediation and Advocacy in Human Services: Promoting Community Change

    • Demonstrate the ability to promote advocacy and mediation in human services.
    • Explore the future promise of conflict resolution, through advocacy and mediation in the human services field, in promoting social change.
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    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.