bshs442 | undergraduate
Advocacy And Mediation
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Advocacy in Modern Culture
- List specific populations of target groups in need of social services, mediation, and/or advocacy assistance.
- Discuss emerging social issues that may affect the timely and resourceful delivery of advocacy services.
- Explore services on a local and national level.
- Discuss traditional service delivery.
- Identify barriers to service delivery.
The Role of the Advocate
- Describe the evolution of advocacy in the human services field.
Overview of Dispute Resolution Models
- Describe the various ADR processes available, including arbitration, mediation, negotiation, and med-arb, as they pertain to the helping professions.
- Assess various client situations and determine the most appropriate ADR processes and the role of an advocate in each.
The Role of the Mediator in the Helping Professions
- Explain the function and limitations of a neutral third party.
- Discuss mediator neutrality, perceived bias, confidentiality, and outcome expectations.
Developing Negotiation Skills
- Practice using negotiation skills.
Interest-Based Negotiation and Transforming Mediation
- Analyze the elements of interest-based negotiation.
- Discuss the importance of client transformation and self-reliance.
- Identify and discuss the difference between positions and interests.
Basic Components of a Mediation Model
- Identify the basic stages of a mediation model.
- Discuss the issues of proximity, physical setting, safety, and power imbalances.
- Explore the use of mediation and advocacy to initiate or change social policy.
The Future of Mediation and Advocacy in Human Services: Promoting Community Change
- Demonstrate the ability to promote advocacy and mediation in human services.
- Explore the future promise of conflict resolution, through advocacy and mediation in the human services field, in promoting social change.
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