cmc230 | undergraduate

Communication Processes: You're A Fine One To Talk

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Successful business communication entails what is appropriate and effective for all parties involved so that each can benefit from the outcome. This course prepares students to optimize their relationships within situations of information exchange by analyzing different aspects of message delivery, accommodating cultural as well as situational contexts, and managing control and conflict. It addresses interpersonal communication, small groups, organizational cooperation, public speaking, and mass communication channels, with frequent self-assessment activities.

This undergraduate-level course is 9 This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9

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    The Art of Listening

    • Describe the challenges and barriers to effective listening.
    • Describe the habits and rewards of effective listening.
    • Evaluate your personal communication profile.

    Informative Public Speaking

    • Determine ways to overcome fears of public speaking.
    • Outline steps for effective presentations.
    • Use appropriate transition elements in a speech.

    Mass Communication

    • Demonstrate a critical perspective in news interpretation.
    • Identify how the components of the communication model affect mass communication.
    • Describe the effect of mediated mass communication on consumers.

    Persuasive Public Speaking

    • Determine methods for building credibility as a speaker.
    • Identify best practices for persuasive speaking.

    Organizational Communication

    • Identify effective interview strategies.
    • Summarize the value of effective communication.
    • Determine the effect of organizational culture on communication.

    Communication Fundamentals.

    • Identify ethical principles for use with computer-mediated communication.
    • Identify cultural factors of media communications.

    Managing Relationships

    • Analyze factors of interpersonal communication.
    • Compare conflict management strategies.

    Small Group Communication

    • Analyze the characteristics of small groups.
    • Identify factors of effective small group communication.

    Verbal and Nonverbal Communication

    • Explain the purposes of language.
    • Identify gender-specific communication traits.
    • Describe various uses of nonverbal communication.
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    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.