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Course level: Graduate
This course introduces organizational managerial support systems and the use of metrics in strategic business decisions. Strategies for the use of a Supply Chain Management (SCM) system with a focus on the software selection and implementation are evaluated. Additionally, the role and benefits of a Customer Relationship Management (CRM) system are examined with a comparison of Enterprise Resource Planning (ERP) benefits to the business process. The skills developed in this course ensure that students have a strong foundation and background of successfully integrating all three strategies within an organization. and how they can help to analyze, understand, and solve business problems. Competency 10: Apply differences between SCM, CRM, and ERP strategies Competency 11: Demonstrate ability to identify and use metrics for supporting business decisions. Competency 12: Evaluate enterprise models to analyze, understand, and solve business problems and security threats.