comm400 | undergraduate
Management Communication Skills
topic title goes here
Managerial Communications and Organizational Climate
- Determine the managerial skills necessary for communicating in a diverse multicultural organization.
- Assess managerial strategies for creating an interculturally sensitive organizational climate.
- Explain the importance of managerial awareness of ethical dimensions in the workplace.
- Analyze the need for diversity awareness in communications.
The Communications Process
- Identify the components of communication.
- Describe the five levels of managerial communications.
- Compare managerial communication approaches.
- Explain how feedback relates to effectiveness of managerial communication.
- Describe how using unconventional language can become an obstacle to managerial communication.
- Determine effective listening techniques for managers.
- Explain the six functions of nonverbal communication.
- Recognize common nonverbal cues in a business environment.
- Explain effective group communication skills.
- Analyze the leadership role in small groups.
- Describe appropriate managerial actions to mitigate communication obstacles.
- Apply conflict management strategies in an organizational setting.
Medium and the Message
- Analyze contextual differences between computer-mediated and face-to-face communication.
- Determine appropriate electronic media for various business messages.
- Compare the advantages and disadvantages of various forms of computer-mediated communication.
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