Are your customers the main focus of your organization? Is customer retention a top priority? Do you WOW your customers on a regular basis so they return or recommend you? Have you ever thought customer service could be improved but weren't sure where or how to start? This course introduces you to the foundations of customer satisfaction and retention, including why they are important, how they may be achieved, and how you can set actionable goals for them in your organization.
Analyze the concepts of customer value, satisfaction, and loyalty
Implement effective customer service techniques
Set customer satisfaction and retention goals
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Continuing Education Units (CEUs) and Professional Development Units (PDUs) cannot be converted into academic credit. It is the student's responsibility to confirm whether or not CEUs/PDUs earned at University of Phoenix will be accepted by employers and/or applicable licensing agencies.
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