dat205 | undergraduate

Communicating Across The It Organization

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With a focus on IT's responsibilities to work with an entire organization, this course focuses on the presentation, negotiation, and communications skills needed to work with all levels of employees; including C-level.

This undergraduate-level course is 5 This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

topic title goes here

    Communication Overview

    • Identify stakeholders in the communications process and the types of information appropriate to various stakeholder needs.
    • Explain the characteristics of effective communications.
    • Identify potential obstacles to communicating effectively.
    • Discuss the importance of listening in effective communications.
    • Define the general purpose of communications and its forms.

    Communication Techniques

    • Describe common information gathering methods.
    • Identify the strengths and weaknesses of each information gathering method.
    • Define options for communicating findings to various stakeholder types.
    • Demonstrate and apply the ability to select and apply appropriate communication methods for various situations.
    • Identify the primary elements of any communication plan.

    Presentation Techniques

    • Describe the different types of presentation options that can be used to share information and get desired feedback and direction depending on the target audience.
    • Explain the key points to be included in the presentation and the most effective way to convey them.
    • Define the criteria needed to deliver appropriate information to the various constituencies that you will encounter.
    • Create a matrix with the key criteria of a presentation based on the constituencies that would be receiving the information.

    Presentation Audience

    • Restate the key points that C-level executives need to be briefed on and solicit desired feedback for strategic direction.
    • Discuss the information and feedback necessary at an operational level.
    • Describe the information that stakeholders are seeking in providing solutions for desired, agreed upon outcomes.
    • Develop a presentation on a specific topic and deliver it to one of the audience types discussed this week.


    • Examine the data needs to support the operational needs of the organization.
    • Explain the key points that would be discussed to provide workable solutions to data needs.
    • Analyze and document the potential changes that can occur as a result of this and the steps that should be taken for action.
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