Skip to Main Content Skip to bottom Skip to Chat, Email, Text
"Degrees & Programs"


Communication Across the It Organization




Estimated Tuition


Total credits


Course length

Start when you're ready

Choose an upcoming start date:

Enroll by 1pm Central:

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

With a focus on IT's responsibilities to work with an entire organization this course focuses on the presentation, negotiation, and communications skills needed to work with all levels of employees.  



What you'll learn

Course skills and outcomes

Week 1

  • Define the general purpose of communications and its forms.
  • Identify stakeholders in the communications process and the types of information appropriate to various stakeholder needs.
  • Explain the characteristics of effective communications.
  • Identify potential obstacles to communicating effectively.
  • Discuss the importance of listening in effective communications.

Week 2

  • Describe common information gathering methods.
  • Identify the strengths and weaknesses of each information gathering method.
  • Define options for communicating findings to various stakeholder types.
  • Demonstrate and apply the ability to select and apply appropriate communication methods for various situations.
  • Identify the primary elements of any communication plan.

Week 3

  • Describe the different types of presentation options that can be used to share information and get
  • desired feedback and direction depending on the target audience.
  • Explain the key points to be included in the presentation and the most effective way to convey them.
  • Define the criteria needed to deliver appropriate information to the various constituencies that you will encounter.
  • Create a matrix with the key criteria of a presentation based on the constituencies that would be receiving the information.

Week 4

  • Restate the key points that C-level executives need to be briefed on and solicit desired feedback for strategic direction.
  • Discuss the information and feedback necessary at an operational level.
  • Describe the information that stakeholders are seeking in providing solutions for desired, agreed-upon outcomes.
  • Develop a presentation on a specific topic and deliver it to one of the audience types discussed this week.

Week 5

  • Examine the data needs to support the operational needs of the organization.
  • Explain the4 key points that would be discussed to provide workable solutions to data needs.
  • Analyze and document the potential changes that can occur as a result of this and the steps that should be taken for action.


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts