hca230 | undergraduate

Communication Skills For Health Care Professionals

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This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology related communication, and the impact of consumer and interdisciplinary communication.

This undergraduate-level course is 9 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9 weeks

topic title goes here

    Conflict Management

    • Explain the five styles of conflict management.
    • Describe different types of conflict.

    Introduction to Communication

    • Explain the role perception plays in communication.
    • Describe the major components of communication.

    Effective Teamwork

    • Describe problem-solving steps used by teams.
    • Identify the benefits and characteristics of effective teams.


    • Apply communication principles to health care.


    • Create a presentation using communication principles.

    Cross-Cultural Communication

    • Identify the principles of cross-cultural communication.
    • Explain cross-cultural communication differences and barriers.

    Modes of Communication

    • Explain how technology influences communication.
    • Describe verbal and non-verbal communication skills.

    Collaborative Communication

    • Explain methods of promoting collaborative communication.
    • Describe elements of supportive and defensive communication climates.

    Interpersonal Relationships

    • Identify the importance of interpersonal relationships.
    • Explain elements of interpersonal communication.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.