hca230 | undergraduate
Communication Skills For Health Care Professionals
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- Identify the importance of interpersonal relationships.
- Explain elements of interpersonal communication.
- Describe different types of conflict.
- Explain the five styles of conflict management.
Introduction to Communication
- Explain the role perception plays in communication.
- Describe the major components of communication.
- Describe problem-solving steps used by teams.
- Identify the benefits and characteristics of effective teams.
- Apply communication principles to health care.
- Create a presentation using communication principles.
- Identify the principles of cross-cultural communication.
- Explain cross-cultural communication differences and barriers.
Modes of Communication
- Explain how technology influences communication.
- Describe verbal and non-verbal communication skills.
- Explain methods of promoting collaborative communication.
- Describe elements of supportive and defensive communication climates.
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