hca230c | undergraduate

Business Communication Skills For Health Care Professionals

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This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology-related communication, and the impact of consumer and interdisciplinary communication.

This undergraduate-level course is 9 This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9

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    Introduction to Communication

    • Describe the major components of workplace communication.
    • Explain the role perception plays in communication.

    Cross-Cultural Communication

    • Describe the importance of cross-cultural communication principles.
    • Explain cross-cultural communication differences and barriers.

    Interpersonal Relationships

    • Describe the importance of interpersonal relationships.
    • Identify characteristics of interpersonal communication.

    Conflict Management

    • Describe different types of conflict.
    • Explain methods of encouraging collaboration.
    • Explain the five styles of conflict management.

    Effective Teamwork

    • Describe problem-solving steps used by teams.
    • Identify the benefits and characteristics of effective teams.

    Consumer Relations

    • Describe the importance of consumer relations.
    • Determine techniques to foster consumer relations.

    Employee Relations

    • Explain the importance of positive employee relations.
    • Identify professional etiquette best practices.

    Listening Skills

    • Explain the importance and application of active listening.
    • Describe elements of supportive and defensive communication climates.

    Modes of Communication

    • Explain how technology influences communication.
    • Describe verbal and nonverbal communication skills.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.