hsm280 | undergraduate

Technologies In Human Service Organizations

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This course surveys the use of technology in human services. It covers how technology is affecting the delivery of human services and the use of technology in service delivery. Students examine the ways in which information systems impact agency and administrative systems.

This undergraduate-level course is 9 This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9

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    Computer Specifics for Human Service Organizations

    • Evaluate the range of software programs available to human service organizations.
    • Discuss the use of electronic resources to accommodate staff members with special needs.
    • Recognize how a Web site can benefit the organization.
    • Compare and contrast various human service organizations’ Web sites.

    Information Security

    • Summarize internal and external threats to computer system security.
    • Identify ways to prevent theft of sensitive information.
    • Choose an effective computer security program.

    Technical Support

    • Discuss options for organizational technical support.
    • Summarize the steps for hiring technical support consultants.
    • Determine your technical support needs.

    Hiring Volunteers and Technical Staff

    • Discuss strategies to support effective volunteerism.
    • Determine the ideal qualifications for technical support applicants.

    Training Volunteers and Staff

    • Identify strategies to effectively train staff in technology usage.
    • Select appropriate technical trainers.

    Directing Technical Volunteers and Staff

    • Summarize the technical responsibilities of all staff members in an organization.
    • Compare and contrast technology introduction, implementation, and protection for human service organizations.

    Technology Basics

    • Review the components of an effective technology plan.
    • Recognize barriers to effective use of technology.
    • Identify computer hardware and software.

    Technology Development for the Beginning Organization

    • Determine a list of technology projects appropriate for beginning organizations.
    • Define the minimum hardware and software requirements within budget parameters.
    • Identify alternative funding sources to supplement organizational budgets.

    Technology Development for the Established Organization

    • Reconcile technology wishes with what is necessary and affordable.
    • Develop an effective technology plan.
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