htt201 | undergraduate
Introduction To Hospitality
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Travel and Tourism
- Define the characteristics of the hospitality industry as it relates to tourism.
- Explain the factors influencing travel.
- Define the forms of tourism and the benefits of each.
- Describe the specific roles of tourism promoters.
- Explain the characteristics of service and their impact on the guest experience.
- Describe the characteristics of internal and external customers/guests.
- Describe the value of guest loyalty to the hospitality industry.
- Identify the characteristics of hotels.
- Describe basic hotel measures of performance.
- Describe the main functions of hotel departments.
- Describe basic measures of performance for the food service industry.
- Describe the characteristics of the restaurant market.
- Describe other segments of food service operations.
Understanding Other Aspects of the Industry
- Discuss operational characteristics related to types of hospitality areas.
- Explain how the types of hospitality areas impact the hospitality industry.
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