htt220 | undergraduate

IT In H, T, And T: When Distribution Joins Automation

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This course explores the impact of information and communications technology on the structure and operations of the hospitality, travel, and tourism industry. It covers topics dealing with the interaction between consumers, intermediaries, operatives, and management through rapidly changing technologies. Effects on service quality, productivity, efficiency, and profitability will be examined.

This undergraduate-level course is 9 weeks To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9 weeks

topic title goes here

    Executive Information Systems and Decision Support Systems

    • Define an executive information system and a decision support system.
    • Identify strategic decisions based on informational systems.

    Understanding Scorecards

    • Hypothesize what impact technology will have on the future of the hospitality industry.
    • Analyze a balanced scorecard.

    Communication and Relationships

    • Explain how a database management system (DBMS) affects staff communication.
    • Explain the impact customer relationship management (CRM) has on an organization’s sales and marketing.

    The Functions and the Components

    • Discuss the training needs of staff who work with RMS.
    • Discuss restaurant management system (RMS) components.
    • Examine the six basic functions of a property management system (PMS).

    Career Opportunities in Hospitality

    • Research IT-based career opportunities in the hospitality industry.
    • Describe the role of information technology in the hospitality industry.

    Trends and the Competitive Advantage

    • Summarize trends in hotel distribution.
    • Explain the importance of a global distribution system (GDS).
    • Discuss competitive advantage.

    Understanding Technology’s Contribution

    • Determine how technology contributes to gaining competitive advantage.
    • Apply the co-alignment principle.

    Terms and Functions

    • Coordinate a mock vacation using e-commerce.
    • Correlate key equipment with various job functions.
    • Define commonly used hardware and software terms.

    Network Security

    • Summarize the importance of network security in the hospitality industry.
    • Identify risks associated with Internet-based transactions.
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