htt250 | undergraduate
Lodging And Resort Operations:there's Room In The Inn
This undergraduate-level course is 9 This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.
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- Relate theories of motivation to planning for a point-of-sale front office.
- Indicate the role of the front office in promoting in-house sales.
Guest Check-In and Out
- Create hotel procedures for processing guest charges and payments.
- Classify components of the guest registration process.
- Determine steps involved in the guest checkout process.
The Night Audit
- Analyze the components of a night audit report.
- Define the importance of the night audit.
- Compare management strategies for delivering hospitality.
- Identify strategies to increase employee commitment.
- Determine implementation strategies for a service management program.
Managing Lodging and Resorts
- Evaluate career opportunities in lodging and resort operations.
- Analyze the scope of duties for a hotel front office manager.
Introduction to Hotel Management and Communications
- Identify types of lodging facilities and their market orientations.
- Apply the role of total quality management (TQM) in inter and intradepartmental communication.
- Outline the organization of lodging properties.
- Differentiate the functions of the front office department.
Security and Housekeeping
- Identify the role of the hotel security department.
- Prioritize hotel security areas.
- Identify the role of the executive housekeeper.
- Discuss the concept of overbooking (occupancy management) and its consequences.
- Identify sources that process guest reservations and the associated expenses.
- Describe occupancy percentage as it applies to hotels.
- Explain the use of yield management in the hotel industry.
- Apply the components of revenue management.
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Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.
Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.
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