"ISCOM/386"
SERVICE OPERATIONS MANAGEMENT
This course is available as part of a degree or certificate program.
View all programsCourse level: "Upper Division"
"The course presents structured techniques for providing and evaluating operating efficiency and effectiveness in the hospitality industry. Special emphasis is placed on key service principles. Students learn how to manage service operations through a series of case studies and applications, cost control, service expectations, project management, service training, performance evaluation, and analysis of guest feedback."
Prerequisites
Required materials
Purchase of LabPaq® Hands-on Lab Kits are required for this course.
Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
University of Phoenix reserves the right to modify courses. While widely available, not all courses are available in all locations or in both online and on-campus formats. Please check with an enrollment representative.
What you'll learn
What you’ll learn
Expand all
Course objectives