iscom386 | undergraduate

Service Operations Management

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About:

The course presents structured techniques for evaluating operating efficiency and effectiveness in the service sector. Special emphasis is placed on key service principles. Students learn how to manage service operations through a series of case studies and applications, inventory control, waiting time management, project management, site selection, performance evaluation, and scoring systems.

This undergraduate-level course is 5 weeks This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Advanced Techniques for Service Management

    • Evaluate inventory control systems for services.
    • Explain the project management approach to service delivery.

    Operations Management Overview

    • Describe service operations management.
    • Determine service strategies for an organization.

    Service Design

    • Explain how service performance will be measured.
    • Design quality services for an organization.
    • Organize service location and process flow.

    Service Management

    • Explain how to manage service capacity and demand.
    • Describe supplier relationship management for services.

    Total Quality Management

    • Compare process improvement techniques.
    • Identify quality systems and services.
    • Explain how to apply TQM techniques to service management.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.