itil1100 | undergraduate
Introduction To ITIL® And Service Strategy
This undergraduate-level course is 2 weeks To enroll, speak with an Enrollment Representative.
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Introduction to ITIL(r)
- Define the concept of a service (1-3)
- Define the concept of internal and external customers and services (1-4)
- Define the concept of a service management and IT service management as a practice (1-7)
- Describe the ITIL® service lifecycle (2-2)
- Understand the concept of Service Management as a practice (2.1.7)
- Describe why ITIL® is successful (1-2)
- Define service strategy processes (3.2.3, 188.8.131.52)
- Define key terminology concepts and definitions (2.1.6)
- Describe value creation through services (3.2.3)
- Identify the various processes that make up service strategy (4.2.1, 4.3.1, 4.5.1)
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