itil1120 | undergraduate
Service Design And Service Transition
This undergraduate-level course is 2 To enroll, speak with an Enrollment Representative.
topic title goes here
- IT service continuity management (4.6.1, 4.6.2)
- Service catalog management (18.104.22.168, 22.214.171.124, 126.96.36.199)
- Explain what value service design provides to the business (1.1.4)
- Service catalogue (both two-view and three-view types) (188.8.131.52)
- Service level management (4.3.1, 4.3.2, 184.108.40.206)
- Design Coordination (4.1.1, 4.1.2)
- Supplier management (4.8.1, 4.8.2)
- Transition planning and support (4.1.1, 4.1.2)
- Change management (4.2.1, 4.2.2, 220.127.116.11, 18.104.22.168, 22.214.171.124)
- Release and deployment management (4.4.1, 4.4.2)
- Knowledge management (4.7.1, 4.7.2)
- Service asset and configuration management (SACM) (ST 4.3.1, 4.3.2,)
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