itil1140 | undergraduate
Service Operations And Continual Service Improvement
This undergraduate-level course is 2 weeks To enroll, speak with an Enrollment Representative.
topic title goes here
- Identify Service Operation processes (4.1.1, 4.1.2, 4.3.1, 4.3.2, 4.2.1, 4.2.2, 22.214.171.124, 4.2.5, 126.96.36.199, 4.4.1, 4.4.2, 188.8.131.52, 4.4.5, 184.108.40.206)
- Describe Service Operation functions (6.3, 6.3.1, 6.3.2, 6.3.3, Figs 6.2, 6.3, 6.4)
- Identify main Service Operation terms (4.1 1st para, 4.2 1st para, 220.127.116.11, 4.3 1st para, 18.104.22.168, 22.214.171.124, 126.96.36.199, 3.6)
Continual Service Improvement
- Identify the Continual Service Improvement approach (3.1, 3.1.1)
- Identify the role of measurement for CSI and its key elements (5.5.1, 3.9.1, 5.5)
- Apply the seven-step improvement process (188.8.131.52, 4.1, 4.1.1, 4.1.2)
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