mdt521 | Graduate

Foundations Of Mediation II

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This is the second segment of the foundation course for the Mediation/Conflict Management program that is designed to provide students with knowledge of the basic standards, principles, ethical issues, and skills needed for the practice of mediation. This course focuses on specific stages in the mediation process including the opening statement, storytelling, issue identification, agenda setting, negotiation techniques, dealing with impasse, and creating a mediation agreement.

Upon successful completion of MDT/520 and MDT/521, students will earn 40 contact hours of mediation training and three credit hours for each course.*

*Students should contact their state or local courts for criteria regarding specific qualifications for practicing mediation.



This graduate-level course is 6 weeks This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 6 weeks

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    Issue Identification and Agenda Setting

    • Identify negotiable issues to be addressed during the mediation.
    • Recognize when to shift from storytelling and issue identification to the agenda setting.
    • Examine the components of the agenda and the methods for ordering the agenda items to be negotiated.

    Alternative Mediation Models

    • Explore applications of alternative mediation models.

    Overview of Mediator Conduct

    • Identify standards of conduct and ethics for mediators.
    • Explain the importance upholding standards of conduct and ethics for both disputants and mediators.
    • Examine mediator skills and the need for professional competencies.

    Opening the Mediation Process

    • Identify essential elements of an opening statement.
    • Create an opening statement.

    Negotiation and Problem Solving

    • Differentiate between competitive and cooperative negotiation.
    • Analyze mediator techniques for disputant problem solving.
    • Identify the factors that contribute to an impasse and techniques to break through an impasse.

    Mediation Agreements

    • Evaluate the language used in mediation agreements.
    • Create a mediation agreement.
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    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.