Skip to Main Content Skip to bottom Skip to Chat, Email, Text
"Degrees & Programs"


Managing Quality in the Supply Chain




Estimated Tuition


Total credits


Course length

Start when you're ready

Choose an upcoming start date:

Enroll by 1pm Central:

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

This course provides a detailed look at quality management in the company and the supply chain. It addresses the differing theories of quality to include product and process design as well as customer driven quality. This course includes managing supply chain quality through supplier alliances and development in both the services and manufacturing industries.



What you'll learn

Course skills and outcomes

Week 1

Explain quality management concepts as they apply to the supply chain.

Compare the quality theories of Deming, Juran, Crosby, and Ishikawa.

Differentiate between process-driven and customer-driven quality requirements.

Analyze the impact of quality theories on both manufacturing and service industries.

Week 2

Explain the Voice of the Customer and Voice of the Market.

Describe quality and innovation in product and process design.

dentify and contrast attributes of the design of quality services.

Week 3

Outline strategies for addressing quality management issues.

Determine effective means of deploying the quality process.

Analyze factors that should be considered when measuring the results of quality initiatives.

Week 4

Appraise various tools of quality utilized in a supply chain.

Analyze various problem-solving and decision-making tools.

Assess the premises of continuous improvement methods such as Six Sigma, Lean and Lean Six Sigma.

Week 5

Describe the role and purpose of external quality management organizations.

Evaluate the impact of external quality management organizations on quality performance.


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( or its predecessor for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts