mgt420 | undergraduate

Managing Quality In The Supply Chain

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This course provides a detailed look at quality management in the company and the supply chain. It addresses the differing theories of quality to include product and process design as well as customer driven quality. This course includes managing supply chain quality through supplier alliances and development in both the services and manufacturing industries.

This undergraduate-level course is 5 This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

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    External Organizations for Quality Management

    • Evaluate the impact of external quality management organizations on quality performance.
    • Describe the role and purpose of external quality management organizations.

    Quality Management Concepts and Theories

    • Explain quality management concepts as they apply to the supply chain.
    • Compare the quality theories of Deming, Juran, Crosby, and Ishikawa.
    • Differentiate between process-driven and customer-driven quality requirements.
    • Analyze the impact of quality theories on both manufacturing and service industries.

    Designing and Assuring Quality

    • Explain the Voice of the Customer and Voice of the Market.
    • Describe quality and innovation in product and process design.
    • Identify and contrast attributes of the design of quality services.

    Quality Management Strategies

    • Outline strategies for addressing quality management issues.
    • Determine effective means of deploying the quality process.
    • Analyze factors that should be considered when measuring the results of quality initiatives.

    Implementing Quality

    • Appraise various tools of quality utilized in a supply chain.
    • Analyze various problem-solving and decision-making tools.
    • Assess the premises of continuous improvement methods such as Six Sigma, Lean and Lean Six Sigma.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.