mgt420 | undergraduate
Managing Quality In The Supply Chain
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Designing and Assuring Quality
- Identify and contrast attributes of the design of quality services.
- Explain the Voice of the Customer and Voice of the Market.
- Describe quality and innovation in product and process design.
Quality Management Strategies
- Outline strategies for addressing quality management issues.
- Determine effective means of deploying the quality process.
- Analyze factors that should be considered when measuring the results of quality initiatives.
- Appraise various tools of quality utilized in a supply chain.
- Analyze various problem-solving and decision-making tools.
- Assess the premises of continuous improvement methods such as Six Sigma, Lean and Lean Six Sigma.
External Organizations for Quality Management
- Describe the role and purpose of external quality management organizations.
- Evaluate the impact of external quality management organizations on quality performance.
Quality Management Concepts and Theories
- Explain quality management concepts as they apply to the supply chain.
- Compare the quality theories of Deming, Juran, Crosby, and Ishikawa.
- Differentiate between process-driven and customer-driven quality requirements.
- Analyze the impact of quality theories on both manufacturing and service industries.
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