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Operations Management




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Course level: Undergraduate

This course provides an overview of operations management. Students will analyze the planning, organizing, controlling, and general management of productive resources in manufacturing and service organizations. This course also addresses the design and control of systems that are responsible for the efficient use of raw materials, labor, equipment, and facilities in the production of customer satisfying products and services. Topics include quality management, process design, capacity management, materials management, and project management. 



What you'll learn

Course skills and outcomes

Managing Processes

  • Describe the operations function from a systems perspective, and state its importance to organizations.
  • Define an operations strategy, and explain its importance in maintaining a competitive advantage within a global economy.

Inventory Optimization

  • List various transformation process forms.
  • Explain how a transformation process, including its physical layout and capacity, can impact the overall strategy of a manufacturing or service business.
  • Describe the use of quality management techniques in business, and apply quality control tools.

Operations Planning and Scheduling

  • Evaluate potential inventory policies for a business, and choose an appropriate inventory policy, business strategy, and key characteristics.
  • Explain the concepts of just-in-time and lean production.

Project Management

  • Explain the concept of a supply chain, and evaluate competing supply chain strategies for businesses.
  • Describe major aggregate planning and scheduling methods, and show their impact on the success of a firm.

Quality Management

  • Apply simple forecasting methods.
  • Manage a project using PERT/CPM techniques.


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

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