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Course level: Undergraduate
This course provides an overview of operations management. Students will analyze the planning, organizing, controlling, and general management of productive resources in manufacturing and service organizations. This course also addresses the design and control of systems that are responsible for the efficient use of raw materials, labor, equipment, and facilities in the production of customer satisfying products and services. Topics include quality management, process design, capacity management, materials management, and project management.
What you'll learn
Course skills and outcomes
- Describe the operations function from a systems perspective, and state its importance to organizations.
- Define an operations strategy, and explain its importance in maintaining a competitive advantage within a global economy.
- List various transformation process forms.
- Explain how a transformation process, including its physical layout and capacity, can impact the overall strategy of a manufacturing or service business.
- Describe the use of quality management techniques in business, and apply quality control tools.
Operations Planning and Scheduling
- Evaluate potential inventory policies for a business, and choose an appropriate inventory policy, business strategy, and key characteristics.
- Explain the concepts of just-in-time and lean production.
- Explain the concept of a supply chain, and evaluate competing supply chain strategies for businesses.
- Describe major aggregate planning and scheduling methods, and show their impact on the success of a firm.
- Apply simple forecasting methods.
- Manage a project using PERT/CPM techniques.