ops400 | undergraduate

Business Process Management

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This course introduces a process-oriented view of the flows of information, products and services through and across organizational functions. Students will analyze and document business processes and assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. Students will be able to identify process information, assess and improve process efficiency, learn to model and analyze business processes, and understand the interactions between human behavior and process design. Other topics include business process re-engineering, Lean Six Sigma, total quality management, and process innovation.

This undergraduate-level course is 5 To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5

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    Integrating Business Processes through Lean Operations and Total Quality Management

    • Support continuous improvement through the application of lean processes.
    • Recognize the importance of employee involvement in business process improvement.
    • Integrate supplier management and benchmarking techniques to align business processes with organizational goals.

    Developing a Framework for Business Processes in Organizations

    • Define the five elements of a business process.
    • Identify performance measures used to evaluate organizational input and output processes.
    • Examine business processes used to manage products and services.

    Organizational Strategy and the Design of Managerial Operations

    • Identify components of strategic management and operational effectives.
    • Examine business processes necessary to produce and deliver products and services.
    • Evaluate the relationship between an organization’s strategy and the design of managerial operations.

    Process Flow and Process Measurement Processes

    • Define various process flows, including process time, flow rate, and inventory management.
    • Analyze key financial indicators of organizational performance.
    • Explain the importance of process flow time from production to delivery.

    Inventory Control and Forecasting

    • Assess the impact of forecasting on inventory management.
    • Examine operational strategies related to inventory supply and demand.
    • Analyze key measures of process time in relation to customer satisfaction.
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    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.