Skip to Main Content Skip to bottom Skip to Chat, Email, Text
"Degrees & Programs"


Business Process Management




Estimated Tuition


Total credits


Course length

Start when you're ready

Choose an upcoming start date:

Enroll by 1pm Central:

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

This course introduces a process-oriented view of the flows of information, products and services through and across organizational functions. Students will analyze and document business processes and assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. Students will be able to identify process information, assess and improve process efficiency, learn to model and analyze business processes, and understand the interactions between human behavior and process design. Other topics include business process reengineering, lean six sigma, total quality management, and process innovation.



What you'll learn

Course skills and outcomes

Week 1

  • Define the five elements of a business process.
  • Identify performance measures used to evaluate organizational input and output processes.
  • Examine business processes used to manage products and services.

Week 2

  • Identify components of strategic management and operational effectives.
  • Examine business processes necessary to produce and deliver products and services.
  • Evaluate the relationship between an organization’s strategy and the design of managerial operations. 

Week 3

  • Define various process flows, including process time, flow rate, and inventory management.
  • Analyze key financial indicators of organizational performance.
  • Explain the importance of process flow time from production to delivery.

Week 4

  • Assess the impact of forecasting on inventory management.
  • Examine operational strategies related to inventory supply and demand.
  • Analyze key measures of process time in relation to customer satisfaction.

Week 5

  • Support continuous improvement through the application of lean processes.
  • Recognize the importance of employee involvement in business process improvement.
  • Integrate supplier management and benchmarking techniques to align business processes with organizational goals. 


Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission ( for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Start a conversation about your future with an enrollment representative today.

Start a conversation about your future with an enrollment representative today.

Call (844) 937-8679

Transfer Credits

Credit Transfer

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts