org591 | Graduate

Conflict Management For Leaders

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This course investigates the theoretical understanding of the conflict process, the types of conflict, the conflict management styles and behaviors, the distinction between distributive and integrative conflict resolution attempts, and types of intervention. Students' integration of the theory is demonstrated through construction of a personal case study of a significant work related conflict.

This graduate-level course is 6 This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 6

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    Dynamics of Conflict

    • Analyze the impact of conflict on organizational culture.
    • Assess the role of organizational structure on conflict.
    • Assimilate the impact of generational differences in conflict.
    • Explain the role of personalities and cultural differences in conflict.

    Calming Strategies

    • Explain the benefits of remaining calm during conflict.
    • Summarize the consequences of incompatibility during and after conflict.
    • Analyze the role of emotion during conflict.

    Proactive Conflict Prevention

    • Explain how to be proactive in preventing conflict.
    • Analyze the differences between small and large scale conflicts.
    • Contrast negotiation and mediation strategies.

    Conflict Management Styles

    • Explain the differences between conflict management styles.
    • Predict when different conflict management approaches should be utilized.
    • Analyze the role of generational differences and attitudes in conflict management approaches.

    Conflict Competent Organizations

    • Explain the role of organizational culture in conflict.
    • Critique the benefits of constructive conflict.
    • Justify how to move on positively after conflict.

    Conflict Theory

    • Analyze key theories in conflict management.
    • Explain how theory is applied in modern business environments.
    • Contrast the different types of conflict.
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    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.