org591 | Graduate
Conflict Management For Leaders
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Dynamics of Conflict
- Assess the role of organizational structure on conflict.
- Assimilate the impact of generational differences in conflict.
- Explain the role of personalities and cultural differences in conflict.
- Analyze the impact of conflict on organizational culture.
- Explain the benefits of remaining calm during conflict.
- Summarize the consequences of incompatibility during and after conflict.
- Analyze the role of emotion during conflict.
Proactive Conflict Prevention
- Explain how to be proactive in preventing conflict.
- Analyze the differences between small and large scale conflicts.
- Contrast negotiation and mediation strategies.
Conflict Management Styles
- Explain the differences between conflict management styles.
- Predict when different conflict management approaches should be utilized.
- Analyze the role of generational differences and attitudes in conflict management approaches.
Conflict Competent Organizations
- Explain the role of organizational culture in conflict.
- Critique the benefits of constructive conflict.
- Justify how to move on positively after conflict.
- Analyze key theories in conflict management.
- Explain how theory is applied in modern business environments.
- Contrast the different types of conflict.
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