RHM/420
The Management of Retail Health Clinics
Online
Format
$1194
Estimated Tuition
3 credits
Total credits
5 weeks
Course length
Start when you're ready
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Course level: Undergraduate
This course introduces students to the management of retail health clinics. Content will focus on customer engagement, clinical practices, and the day-to-day management of the retail health clinic environment.
Prerequisites
None
What you'll learn
Course skills and outcomes
Management and Support Functions of Health Clinics
- Describe field operations within a retail health clinic.
- Describe collaboration among the retail store and the pharmacy management.
- Describe field operations within health system-partnered clinics.
- Describe corporate support functions.
Management Responsibilities
- Describe internal clinic performance scorecards.
- Explain training and communication opportunities with staff.
- Describe local marketing efforts to support retail health clinics.
Day-to-Day Clinic Management
- Describe management principles.
- Explain staffing needs in retail health clinics and health systems.
- Explain daily management/staff responsibilities used in retail health clinics and health systems.
- Describe general regulatory and compliance guidelines used within health clinics.
Customer Engagement
- Describe clinic logistics and atmosphere.
- Explain customer engagement opportunities with providers.
- Explain the importance of quality of care coordination.
Supporting Clinical Outcomes
- Differentiate the care within retail health clinics and health systems.
- Explain the relationship between retail health clinics and patient outcomes.
- Describe the mechanisms used to capture patient data.