University of Phoenix is dedicated to providing nontraditional students the opportunity to get access to higher education. Since Dr. John Sperling founded the institution in 1976, University of Phoenix has spent decades providing quality education to underrepresented working adult students. The University’s efforts have always been driven by the desire to build an institution that offers the flexibility and support our students need to earn their academic goals. University of Phoenix remains as committed to this mission as we have ever been.
On December 10, 2019, the University announced a settlement agreement with the Federal Trade Commission (FTC). After cooperating fully with the FTC’s inquiry, the University is pleased to have reached this settlement agreement and resolved this matter, which principally focused on a marketing campaign that ran from late 2012 to early 2014. The campaign occurred under prior ownership and concluded before the FTC’s inquiry began. The FTC made allegations concerning a campaign that ended in 2014 that were not tested through litigation, and do not constitute factual findings by either the FTC or any court. The University continues to believe it has acted appropriately and has admitted no wrongdoing. This settlement agreement will enable the University to maintain focus on its core mission of improving the lives of students through career-relevant higher education, and to avoid any further distraction from serving students that could have resulted from protracted litigation, as well as the time and expense of the litigation itself.
Affected students with debt relief eligibility questions can contact us at UOPXFinance@phoenix.edu or 1-800-333-5305.
UPDATE: For more information about the FTC’s distribution of consumer redress checks or Paypal payments to affected students, please consult the FTC’s website at https://www.ftc.gov/news-events/press-releases/2021/03/ftc-sends-nearly-50-million-refunds-university-phoenix-students.
The University remains committed to enhancing the student experience, driving improved student outcomes, and continuing the institution’s legacy of making it possible for working adult students to succeed.