Awarded to University of Phoenix for the third consecutive year, the prestigious Baldrige-based award recognizes highest achievement in organizational excellence

PHOENIX, Feb. 7, 2012 – University of Phoenix is proud to announce that for the third consecutive year it has received Arizona Quality Alliance's (AQA) Showcase in Excellence Award. The award will be presented to the University of Phoenix at the Arizona Performance Excellence Award banquet today. The governor of Arizona, Janice K. Brewer, will be the keynote speaker.

The AQA Showcase in Excellence award is based on the Malcolm Baldrige Criteria for Performance Excellence. The Baldrige National Quality Award is the highest recognition in the United States for organizational performance excellence. The 2011 award was given to University of Phoenix for the process designed and used by the Student Appeals Center (SAC). The SAC has been recognized for creating a process through which University of Phoenix students can request exceptions to academic policy as it relates to their program.

Previous AQA Showcase in Excellence Awards were presented to University of Phoenix in 2009 for the Program Development Process and in 2010 for the Online Faculty Certification Program. Winning the award three consecutive years, the university continues to demonstrate its commitment to advancing academic innovation, performance excellence and quality.  Continuous, systematic improvement enables the university to deliver on its mission to provide access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their professional goals, improve the productivity of their organizations, and provide leadership and service to their communities.

"At University of Phoenix excellence in operational quality is one of our prime goals, and the Student Appeals Center is an example of our efforts to meet that goal," said Dr. Bill Pepicello, president of University of Phoenix. "Our commitment to our students drives us to seek better and more efficient ways to serve our student body. For the third consecutive year, the Arizona Quality Alliance has recognized the good work our staff continues to do each day to encourage student success."

The Arizona Performance Excellence Program recognizes excellence in manufacturing, health care, non-profit, government and education organizations using the Malcolm Baldrige Criteria for Performance Excellence.

"University of Phoenix has impressed us again this year by achieving the Showcase in Excellence Award, demonstrating their continuous dedication to improve operational excellence," said Karen Shepard, executive director of the Arizona Quality Alliance, a not-for-profit alliance of organizations that promotes and recognizes performance excellence. "Through their efforts, not only is the university able to deliver quality educational processes, but they are also raising the bar for other post-secondary institutions looking to achieve a higher level of operational and organizational integrity."


University of Phoenix is constantly innovating to help students balance education and life in a rapidly changing world. Through flexible schedules, challenging courses and interactive learning, students can achieve personal and career aspirations without putting their lives on hold. University of Phoenix serves a diverse student population, offering associate, bachelor's, master's, and doctoral degree programs from campuses and learning centers across the U.S. as well as online throughout the world. For more information, visit

About Arizona Quality Alliance

The Arizona Quality Alliance is an alliance of organizations that promotes and recognizes performance excellence through the Performance Excellence Award Program, feedback for improvement, professional development workshops, benchmarking tours, networking opportunities and best practice sharing, training to assess and evaluate organizations, and mentoring. For more information, visit


Alanna Vitucci
University of Phoenix Public Relations