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HM/475
Hospitality Decision Analysis
3 credits
Total credits
5 weeks
Course length
Take this course on its own, or as part of a degree or certificate program.
Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.
Course level: Upper Division
This capstone course integrates the principles and concepts of hospitality operations management. Upon completion of this course, students will be able to prepare a service delivery model, evaluate financial data for decision-making, and develop sales and marketing strategies for a hospitality organization.
Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.
What you'll learn
Course skills and outcomes
- Evaluate relationships between the strategic plan and the organization’s mission, vision, and values.
- Analyze external and internal issues that can impact the strategic plan.
- Analyze a hotel’s performance using financial ratios.
- Evaluate different types of hospitality revenue streams.
- Examine the use of forecasting to maximize profit margins.
- Create a sales and marketing plan for a hotel.
- Develop a budget for a hotel’s sales and marketing department.
- Describe strategic marketing activities used within the hospitality industry.
- Examine principles of workforce planning and optimization that can help to maximize profit margins.
- Create a customer expectations and service plan.
- Develop quality controls that can help to improve the customer experience.
- Complete a risk analysis for a hospitality business.
- Examine security and safety concerns in the hospitality industry.
- Develop a crisis management plan to reduce customer risks.
Why UOPX
Why take courses at University of Phoenix
Accreditation that matters
We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.
Real-world instructors
Learn from instructors who bring an average of 25 years of working experience to the classroom.
Affordable and potentially reimbursable
Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.
Next Steps
Start a conversation about your future with an enrollment representative today.
Transfer Credits
Credit Transfer
Need to transfer credits to another college or university?
Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.
The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.
