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HTT/251

Hospitality Operations

credits

Total credits

weeks

Course length

Take this course on its own, or as part of a degree or certificate program.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

This course studies hospitality operations through the lens of the hotel and lodging industry and covers its history, growth, development, and future direction. Topics include front office procedures and interpersonal dynamics from reservations through the night audit. The course also examines the importance of guest service operations and a review of career opportunities in lodging and resorts.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Examine lodging property types, unique guest characteristics, and industry commonalities.
  • Describe lodging property ownership, management, and organizational structure alternatives.
  • Identify current hotel industry challenges.
  • Summarize lodging industry career opportunities and effective career planning principles.

  • Assess the responsibilities of a hotel’s front office.
  • Review front desk accounting tasks, the night audit, and the application of a Property Management System.
  • Explain the importance of ensuring the security of guest information and hotel data.
  • Describe the components of a guest safety and security plan.

  • Compare different types of guest reservations and distribution channels.
  • Explain the role of the revenue manager, as well as the concept of Yield Management.
  • Examine processes used to forecast room availability and establish room rates.
  • Determine key metrics used to evaluate a hotel’s financial performance.

  • Explain the concept of “Service Culture” and its application to the guest cycle.
  • Identify the roles and interdependencies of each cross-functional department in the hotel.
  • Assess principles of effective interdepartmental communication.
  • Examine guest experience measurement practices and satisfaction benchmarks.

  • Assess the Uniform System of Accounts for the Lodging Industry and its application to the Profit and Loss Statement.
  • Describe methods used to forecast and develop operational budgets.
  • Examine lodging industry financial benchmarks and STR reports.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

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Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.