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Elements of Effective Business Communication

Discover techniques designed to improve how you craft and deliver concise and informative communications. Learn how to become a better listener so you can help address the concerns of others. And explore different ways to transfer and translate information from one level within an organization to another.

Skills you'll learn

  • Apply communication principles to articulate information relevant to audience, purpose and context
  • Utilize appropriate language and tone to convey information appropriately
  • Apply active and empathetic listening skills to respond effectively in different business situations
  • Apply effective communication elements to differing business presentation settings

Skill modules

Effective Communication

    • Understanding the Elements of Communication
    • Communication in the Global Digital Age
    • Communication in the Global Arena

Tone and Body Language

    • Communicating with Confidence
    • Communicating Effectively with your Audience
    • Knowing Your Audience

Active and Empathetic listening

    • Critical Elements of Active and Empathetic Listening
    • Demonstrating Active Listening Techniques
    • Different Types of Listening
    • Becoming a Better Listener
    • Active Listening with Clients

Communication in Different Settings

  • Messaging, Media Literacy, and Communication Presentation Delivery and Audience Engagement Delivering an Effective Prospect Presentation

Showcase your achievement

Share your Certificate of Completion and Professional Development Badge by uploading them to your social media profiles, such as LinkedIn® *^** , when you’ve successfully completed your course with a score of 85% or higher.

¹ LinkedIn is a registered trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.


Frequently asked questions

The Elements of Effective Business Communication Skills Pathway may be right for you if you have an interest in learning more about communicating effectively within the workplace. This Skills Pathway could also help you grow your career in the HR field.

By purchasing this Elements of Effective Business Communication Skills Pathway, you are taking the first step in growing your workplace communication skills. You should purchase this Skills Pathway if you’re interested in learning theories and best practices in workplace communication.

No application is necessary. Everyone is welcome to the Elements of Effective Business Communication Skills Pathway.

All levels and skillsets are welcome to take the Elements of Effective Business Communication non-college-credit Skills Pathway. There are no prerequisites for this Skills Pathway.

The Elements of Effective Business Communication Skills Pathway has four skill modules comprised of subjects like “Clear, Concise, Understandable Communication.” Each skill module has a knowledge check and brief assessment to validate your skills. You can expect the Skills Pathawy to take about 30 hours, and all Skills Pathways are 100% online and self-paced.

A Skills Pathway is a series of skills that can be learned over a period of time.

Prebuilt Pathway: A series of two or more existing skill modules that’s ready to launch today.

  • Training Pathway: A series of two or more one-hour skill modules that does not prepare employees for a certification exam or help them earn recertification credits.
  • Certification Pathway: Completing this Prebuilt Pathway can help employees prepare for a third-party certification exam.
  • Recertification Pathway: Completing this Prebuilt Pathway can help employees earn recertification credits for a specific agency such as SHRM® and HRCI®.

Tailored Skills Pathway: Select multiple existing skill modules to create this Pathway. Skill modules and assessments can be modified slightly to accommodate the needs of your business.

Custom Skills Pathway: Our team will build completely new skill modules and assessments for your business and workforce.

Other learning you may be interested in

Brave Conversations in the Workplace
Inclusive Leadership in the New Normal
Human Resources: Practical Leadership