Consumer Information

• Consumer Information
• Rights Under Family Educational Rights and Privacy Act (FERPA)
• Available Financial Assistance
• Cost of Attendance
• Applicable Refund Policies
• Requirements for Officially Withdrawing from the University
• Academic Program and Instructional Facilities Information and General Contact Information
• Entities that Accredit, License, or Approve the University of Phoenix
• Services for Disabled Students
• Dissemination of Institutional and Financial Assistance Information
• Student Completion Rate
• Campus Safety Information
• Drug and Alcohol Abuse Prevention Program
• Title II of the Higher Education Act - Academic Year 2006-2007

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Consumer Information Notice
Consumer Information Notice (Spanish)

All institutions that participate in the Federal Student Aid Programs are required to notify enrolled and prospective students and prospective employees regarding consumer information that is available to them. This notice is intended to outline consumer information that you have the right to request and review. The following information is available online as noted in each section. Additionally, you have the right to request this information in writing by contacting the Campus Director or designee at each University of Phoenix location during regular business hours. This information can also be obtained in its entirety in the University Consumer Information Notice at: Consumer Information Notice or Consumer Information Notice (Spanish).

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University of Phoenix maintains compliance with the U.S. Family Educational Rights and Privacy Act (FERPA) of 1974 (amended in January 1975 and appearing in its final form in June 1976). The Privacy Act defines requirements that are designed to protect students’ privacy concerning their records maintained by the University. The disclosure includes students’ rights and procedure to review students’ educational records and amend inaccuracies. Generally, information pertaining to student records shall not be released to a third party without written authorization from the student, a lawfully issued subpoena or by judicial order. Education records pertain to all records an institution maintains regarding a student. A copy of the University Family Educational Rights and Privacy Act Policy is made available to students through the Registrar’s Office or in the University Consumer Information Notice at: Consumer Information Notice.

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The University of Phoenix participates in Federal Student Aid Programs, to include Federal Stafford Loans, Federal Perkins Loans, Federal Pell Grant, Academic Competitiveness Grant, National SMART Grant, Federal Supplemental Educational Opportunity Grant, and the Federal PLUS Loan programs. Students may also be eligible to receive funding through State Grant Programs and Scholarships. Depending on the program, student eligibility may be need based, non-need based, or credit based. The University currently participates in State grant programs in California, Nevada, Arizona, Florida, Rhode Island, Ohio, Minnesota, Vermont and Pennsylvania. Additional information on State Grants is available through your campus Financial Aid Office. Detailed information regarding available assistance, terms and requirements of the programs, eligibility criteria, as well as, rights and responsibilities, may be reviewed in the “Financial Aid” section of the University Consumer Information Notice at: Consumer Information Notice.

Degree-seeking students who are U.S. citizens or eligible non-citizens enrolled in an eligible academic program may apply for student financial aid as a means of assisting with financing their education. Certificate programs may also apply for student financial aid as a means of assisting with financing their education. Contact your campus Financial Aid Office for additional information regarding the programs that are available at your campus. Detailed information regarding available assistance, terms and requirements of the programs, eligibility criteria, as well as, rights and responsibilities, may be reviewed in the “Financial Aid” section of the University Consumer Information Notice at: Consumer Information Notice.

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The University establishes standard student budgets as a basis for awarding federal student financial aid funds. These budgets are not intended to represent exact living expenses that will be incurred but represent average expenses based on information from the Bureau of Labor Statistics. The cost of attendance (COA) includes average living expenses, rEsource fees, tuition, and other fee charges. The average monthly living expenses, rEsource materials, and aXcess materials estimates used in the federal cost of attendance are as follows:

The distribution of Living Expense costs include food and housing (51%) and miscellaneous expenses of transportation, health and personal care, clothing and entertainment (49%)

+The above fees are used as a basis for creating an average monthly cost of attendance for the purpose of awarding student financial aid funds. Actual course rEsource fees and aXcess fees per course are as follows:

In addition to the above expenses, the COA includes an estimated monthly tuition cost based on your campus and program of study. Contact your local campus for detailed information regarding actual tuition expenses.

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The University’s tuition refund policies vary according to geographic area, in accordance with each province’s or state’s applicable laws and regulations. Tuition refund policies generally apply for students who are withdrawn from a course.

The University follows the Federal Return of Title IV funds regulations. Under the provisions, when a recipient of Federal Student Aid (FSA) funds withdraws from the University during a payment period, the University must determine the amount of FSA funds earned as of the student’s withdrawal date.

If the total amount of funds earned is less than the amount disbursed, funds will be returned to the appropriate FSA Programs. If the total amount of FSA funds earned is greater than the total amount of funds disbursed, the difference between these amounts may be treated as a post-withdrawal disbursement. You may review the detailed information regarding the FSA return in the University Consumer Information Notice at: Consumer Information Notice.

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Any student who finds it necessary to interrupt their attendance by withdrawing from the University can complete the official withdrawal process by contacting their local campus. The Official Withdrawal FORM will assist the University in timely withdrawal processing so that no additional services are rendered or charges incurred.

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Academic program offerings and instructional facilities vary according to geographic area and delivery mode (on-campus or online). Not all programs are available at all locations. University of Phoenix offers undergraduate and graduate programs in business and management, information systems and technology, nursing and health care, social and behavioral sciences, and education. Detailed and current information regarding academic programs, instructional facilities, and current campus contact information may be reviewed at: Campus locations.

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The University is reviewed and approved by several federal, state, and private agencies. These approvals include the following:

• The University is accredited by The Higher Learning Commission and is a member of the North Central Association of Colleges and Schools (30 N. LaSalle Street, Suite 2400, Chicago IL 60602-2504; 312.263.0456, 800.621.7440).
  
• University of Phoenix business programs are accredited by the Association of Collegiate Business Schools and Programs (7007 College Blvd Suite 420, Overland Park, KS 66211; 913.339.9356).
  
• The Bachelor of Science in Nursing Program and Master of Science in Nursing programs are accredited by the Commission on Collegiate Nursing Education (One Dupont Circle, NW, Suite 530, Washington, DC 20036-1120; 202.887.6791).
• The Master of Science in Counseling Program with a specialization in Community Counseling (Phoenix and Southern Arizona Campuses) and the Master of Science in Counseling Program with a specialization in Mental Health Counseling (Utah Campus) are accredited by the Council for Accreditation of Counseling and Related Educational Programs, (5999 Stevenson Avenue, Alexandria, VA 22304; 703.823.9800).
  
• The Associate of Arts in Business, Associate of Arts in Accounting, Bachelor of Science in Business, Master of Business Administration, Executive Master of Business Administration, Master of Management, Doctor of Management and Doctor of Business Administration programs are accredited by the Association of Collegiate Business Schools and Programs, (7007 College Blvd., Suite 420, Overland Park, KS 66211; 913.339.9356).
  
• The Master of Arts in Education program with options in Elementary Teacher Education and Secondary Teacher Education is pre-accredited by the Teacher Education Accreditation Council (TEAC), (One Dupont Circle, Suite 320, Washington, DC 20036-0110).

Additionally, the University is licensed by state regulatory bodies and the U.S. Department of Education. You may obtain a copy of the University's accreditation and/or license documents, or information on how to contact any of the agencies that regulate the University, by contacting University Legal Services at 602.557.1683. You can review a listing of University approvals and licensing in the University Consumer Information Notice at: Consumer Information Notice.

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University of Phoenix recognizes and accepts its obligations under the Americans with Disabilities Act of 1990 and the Rehabilitation Act of 1973, prohibiting discrimination on the basis of a disability and requiring the University to provide reasonable accommodations to qualified disabled students in all University programs and activities. Students have the responsibility to both self-disclose and request accommodation through the campus disability services advisor. Communication with faculty or other staff members does not constitute in itself fulfilling the University ADA accommodation requirements.Verification through documentation from a health care provider is required prior to accommodations being determined and fulfilled. The campus disability services advisor will review documentation for accommodation consideration.Campus disability services advisors are responsible for managing the campus student ADA process, including negotiations and finalizing appropriate student accommodations. A current listing of all campus disability services advisors may be obtained at: Disability Services Advisor Listing.

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Information about institutional and financial assistance is available from the campus director or designee at each University of Phoenix location during regular business hours. A current listing of locations and contact information can be found on the University Web page at: Campus Locations.

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In accordance with the Higher Education Act of 1965, each postsecondary educational institution must publish information regarding student completion rates for "first-time" undergraduate students with no prior college experience. The completion rate for "first- time" undergraduarte students working toward an associate or baccalaureate degree, who started between 09/01/01 and 08/31/02, was 9.77%. These "first-time" students made up 16.48% of the University's new undergraduate student enrollment for the time period indicated above.

The following represents completion rates for all University of Phoenix degree seeking students who graduated between 9/1/2005 and 8/31/2006.

• 27% - Associate degrees
• 38% - Bachelor degrees
• 60% - Graduate degrees

Associate and Graduate degree students entered school during 09/01/2002 and 08/31/2003

Baccalaureate degree students entered school during 09/01/1999 and 08/31/2000.

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Campus Safety Policies and Campus Crime Statistics are published in the University of Phoenix Campus Safety Report. The University of Phoenix Campus Safety Policies comprise issues concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other related matters. The University of Phoenix Campus Crime Statistics comprise crimes reported to the University during the previous three years that occurred on campus, in certain off-campus buildings or property owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. The University of Phoenix Sex Offender Registry provides for the tracking of convicted sex offenders enrolled at or employed at this university as reported to this institution. Detailed policies and statistics regarding campus safety may be found in the University Consumer Information Notice at: Consumer Information Notice or by contacting the local campus security authority.

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Drug abuse affects all aspects of American life. It threatens the workplace as well as our homes, our schools, and our community. The U.S. Department of Education requires institutions of higher education to implement a drug prevention and awareness program for their students and employees. All students are expected to conduct themselves as mature adults and as members of an academic community. The consumption of alcohol or drugs while attending class, or meeting with campus personnel, is prohibited and may be subject to disciplinary action. All drug and alcohol abuse policies, prevention and referrals can be found in the University Campus Safety Policies at: Policies and Programs Concerning Alcohol and Drugs.

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In compliance with Title II of the Higher Education Act, the University of Phoenix has submitted institutional questionnaires which detail our program offerings, student demographics, and student performance in those states where we have teacher education preparation programs which have produced program completers (graduates). University of Phoenix provides professional preparation for teachers in multiple states. This report provides an overview of the information contained in our Institutional Reports. The Institutional Reports may be found in the University Consumer Information Notice at: Consumer Information Notice.

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