Consumer Information

• Consumer Information
• Rights Under Family Educational Rights and Privacy Act (FERPA)
• Available Financial Assistance
• Cost of Attendance
• Applicable Refund Policies
• Withdrawing from the University
• Academic Program and Instructional Facilities Information and General Contact Information
• Entities that Accredit, License, or Approve the University of Phoenix
• Services for Disabled Students
• Student Completion Rate
• Campus Safety Information
• Drug and Alcohol Abuse Prevention Program
• Title II of the Higher Education Act - Academic Year 2007-2008

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Consumer Information Notice

All institutions participating in federal student aid programs are required to notify enrolled and prospective students and current and prospective employees regarding consumer information available. This document provides access to required consumer information. Each section lists specific locations where additional information is available. Additionally, the right to request and receive this information in writing is available by contacting the campus director, or designee at each University of Phoenix location during regular business hours. This information can also be obtained in its entirety in the University's Consumer Information Guide.

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University of Phoenix maintains compliance with the U.S. Family Educational Rights and Privacy Act (FERPA) of 1974 (amended in January 1975 and appearing in its final form in June 1976). The Privacy Act defines requirements that are designed to protect students’ privacy concerning their records maintained by the University. The disclosure includes students’ rights and procedure to review students’ educational records and amend inaccuracies. Generally, information pertaining to student records shall not be released to a third party without written or authorized electronic consent via a FERPA Release Form, judicial order, or a lawfully issued subpoena. Education records are defined as all records, files, documents and materials containing information directly related to a student; and maintained by an educational institution. A copy of the University’s Family Educational Rights and Privacy Act Policy is made available to students through the Registrar’s Office or in the University’s Consumer Information Guide. 

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University of Phoenix participates in federal financial aid programs, to include

• Federal Pell Grant
• Academic Competitiveness Grant (ACG)
• National Science and Mathematics Access to Retain Talent (SMART) Grant
• Federal Supplemental Educational Opportunity Grant (FSEOG)
• Teacher Education Assistance for College Higher Education (TEACH) Grant
• Perkins Loans
• Federal Family Educational Loan (FFEL) Program
• William D. Ford Federal Direct Loan (DL)Program
• Federal Parent Loan for Undergraduate Student (PLUS)
• PLUS loans for Graduate and Professional Degree Students

Students may also be eligible to receive funding through state grant programs and scholarships. Depending on the program, student eligibility may be need-based, non-need-based, or credit-based. The University currently participates in state grant programs in Arizona, California, Florida, Minnesota, Nevada, Ohio, Pennsylvania, Rhode Island, and Vermont.  Detailed information regarding available assistance, terms and requirements of the programs, eligibility criteria, as well as, rights and responsibilities, may be reviewed in the "Financial Aid" sections of the University’s Consumer Information Guide.

Degree-seeking students who are U.S. citizens or eligible non-citizens enrolled in an eligible academic program may apply for student financial aid as a means of assisting with financing their education. Certificate programs may also apply for student financial aid as a means of assisting with financing their education. Contact your campus Financial Aid Office for additional information regarding the programs that are available at your campus. Detailed information regarding available assistance, terms and requirements of the programs, eligibility criteria, as well as, rights and responsibilities, may be reviewed in the “Financial Aid” sections of the University’s Consumer Information Guide.

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The cost of attendance (COA) includes an estimated monthly tuition cost based on campus and program of study. The University establishes standard student budgets as a basis for awarding federal student financial aid funds. These budgets are not intended to represent exact living expenses that will be incurred but represent average expenses based on information from the Bureau of Labor Statistics. The cost of attendance (COA) includes electronic course material, books, tution, average living expenses, and other fee charges

The actual electronic course material fees per course are as follows:

Contact your local campus for detailed information regarding actual tuition expenses.

The average monthly living expenses, electronic course material, and book estimates used in the federal COA are as follows:

The distribution of living expense costs includes food and housing (51%), miscellaneous expenses for transportation, health and personal care, clothing and entertainment (49%). This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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The following provisions pertain to all refund policies applied by the University unless specifically stated otherwise.

Students who began a program under Registered status, pending the completion of admission file and are subsequently denied admission, are eligible for a refund of the full tuition amount for the course in which they are currently enrolled. Tuition is not refunded for any completed course. A tuition refund can be requested in writing from your local campus.

Students who withdraw from a course prior to the start date will receive a 100% refund for that course. Students who have completed 60% or less of the course of instruction are eligible for a pro rata refund. The refund will be the amount the student paid for the instruction multiplied by a fraction, the numerator of which is the number of hours (weeks) of instruction which the student has not received, but for which the student has paid, and the denominator of which is the total number of hours (weeks) instruction for which the student has paid.

This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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Circumstances may necessitate withdrawal from the University. A student who received, or is eligible to receive (provided certain criteria is met) federal financial aid funds, and subsequently withdraws (officially or unofficially) is subject to a Return of Title IV Calculation as required by federal regulations.  

This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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Detailed and current information regarding academic programs, instructional facilities, and current campus contact information may be reviewed at: Campus locations. This information can also be obtained in its entirety in the University's Consumer Information Guide.

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The University is reviewed, approved, and accredited by federal, state, and private agencies.

• The Higher Learning Commission of the North Central Association of Colleges and Schools (30 N. LaSalle Street, Suite 2400, Chicago IL 60602-2504; 312.263.0456, 800.621.7440). 
• The Bachelor of Science in Nursing Program and Master of Science in Nursing are accredited by the Commission on Collegiate Nursing Education, One Dupont Circle, NW, Suite 530, Washington, DC 20036-1120, 202.887.6791
• The Master of Science in Counseling Program with a specialization in Community Counseling (Phoenix and Southern Arizona Campuses) and the Master of Science in Counseling Program with a specialization in Mental Health Counseling (Utah Campus) are accredited by Council for Accreditation of Counseling and Related Educational Programs, 1001 North Fairfax Street, Suite 510, Alexandria, CA  22314, 703.535.5990
• The Associate of Arts in Business, Associate of Arts in Accounting, Bachelor of Science in Business, Master of Business Administration, Executive Master of Business Administration, Master of Management, Doctor of Management, and Doctor of Business Administration programs are accredited by Association of Collegiate Business Schools and Programs, 7007 College Blvd., Suite 420,Overland Park, KS  66211, 913.339.9356
• The Master of Arts in Education program with options in Elementary Teacher Education and Secondary Teacher Education is pre-accredited by Teacher Education Accreditation Council (TEAC), One Dupont Circle, Suite 320, Washington, DC 20036-0110, 202.466.7236

For more information go to http://www.phoenix.edu/about_us/accreditation.html

Additionally, the University is licensed by state regulatory bodies and the U.S. Department of Education. You may obtain a copy of the University's accreditation and/or license documents, or information on how to contact any of the agencies that regulate the University, by contacting University Legal Services at 602.557.1683. This information can also be obtained in its entirety in the University’s Consumer Information Guide. 

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University of Phoenix recognizes and accepts its obligations under the Americans with Disabilities Act of 1990 and the Rehabilitation Act of 1973, prohibiting discrimination on the basis of a disability and requiring the University to provide reasonable accommodations to qualified disabled students in all University programs and activities. Students have the responsibility to both self-disclose and request accommodation through the campus disability services advisor. Communication with faculty or other staff members does not constitute in itself fulfilling the University ADA accommodation requirements. Verification through documentation from a health care provider is required prior to accommodations being determined and fulfilled. A current listing of all campus disability services advisors may be obtained at: Disability Services Advisor Listing. This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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In accordance with the Higher Education Act of 1965, each postsecondary educational institution must publish information regarding student completion rates. This information can also be obtained in its entirety in the University’s Consumer Information Guide. 

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The University Campus Safety policies have been prepared to increase University of Phoenix community’s awareness of current programs that exist to protect its members’ safety and well-being and to satisfy the requirements of the Safe and Drug Free Schools and Communities Act. The information included relates to topics such as drug and alcohol abuse, health risks and available counseling programs, prohibited use or distribution of drugs and alcohol, legal affects of drug and alcohol use, and information related to campus safety. The information is intended to provide a general description of University of Phoenix campus safety policies; however, it is not intended to serve as a contractual agreement between the University and the recipient. Additionally, the University will disseminate and publicize, for each of its campus locations, crime statistics from the most recent calendar year and two preceding calendar years. Specific campus location statistics are available electronically at http://www.phoenix.edu/about_us/campus_safety.html or by requesting a printed copy from your local campus security authority. This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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Drug abuse affects all aspects of American life. It threatens the workplace as well as our homes, our schools, and our community. The U.S. Department of Education requires institutions of higher education to implement a drug prevention and awareness program for their students and employees (Safe and Drug Free Schools and Communities Act). All students are expected to conduct themselves as mature adults and as members of an academic community. The consumption of alcohol or drugs while attending class, or meeting with campus personnel, is prohibited and may be subject to disciplinary action. All drug and alcohol abuse policies, prevention and referrals can be found in the University Campus Safety Policies at: Policies and Programs Concerning Alcohol and Drugs. This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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In compliance with Title II of the Higher Education Act, the University of Phoenix has submitted institutional questionnaires which detail our program offerings, student demographics, and student performance in those states where we have teacher education preparation programs which have produced program completers (graduates). University of Phoenix provides professional preparation for teachers in multiple states. This report provides an overview of the information contained in our Institutional Reports. This information can also be obtained in its entirety in the University’s Consumer Information Guide.

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