cis293 | undergraduate

Network Troubleshooting And Support

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This course provides an introduction to computer networking, network troubleshooting, and desktop support. Topics include networking design and implementation. CIS/293 provides hands-on practice troubleshooting hardware and desktop support issues aligned with entry-level desktop support. This course and CIS/291 are aligned with the requirements of the CompTIA A+ 220-901 exam.

This undergraduate-level course is 5 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Design, Install, and Configure a Network

    • Define the steps to successfully install a SOHO wireless/wired router and other network devices.
    • Design a Small Office/Home Office (SOHO) network layout using appropriate physical and logical network functions that meets given requirements.
    • Define the testing protocols for a new network installation, including the use of appropriate tools.

    Troubleshooting Networks

    • Explain the troubleshooting process for resolving common network performance issues using the appropriate diagnostic tools.
    • Explain the troubleshooting approach for Redundant Array of Independent Disks (RAID) and the appropriate tools.
    • Describe the troubleshooting process for wired and wireless networks and the appropriate tools.

    Network Hardware

    • Identify the various types of network cables and connectors.
    • Define the characteristics of fiber optic, twisted pair and coaxial connectors, and cabling.
    • Distinguish between internet connection types and network types.
    • Explain network architecture devices, including their functions and features.

    Networking Fundamentals

    • Describe how to use the Open System Interconnection (OSI) model to troubleshoot network performance issues.
    • Explain the properties and characteristics of Transmission Control Protocol/Internet Protocol (TCP/IP).
    • Summarize the appropriate uses of TCP and User Datagram Protocol (UDP) in network design.

    Network Security and Management Tools

    • Discuss the relationship between Wi-Fi networking standards and encryption types.
    • Explain the appropriate uses of common network diagnostic tools.
    • Select appropriate networking tools for a given scenario.
    • Define a security plan appropriate for a small office/home office (SOHO) wired/wireless network for a given scenario.
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