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Desktop Support Certificate (undergraduate)
You’re a one-person “help desk.” Family and friends often ask you for advice on their computer issues. Now you can turn your natural talent into formal training — and career opportunities — with our Desktop Support Certificate. You’ll learn how to provide customer support for both hardware and software issues through coursework based on the CompTIA A+™ body of knowledge.
The Desktop Support Certificate offers coursework in the technologies and methods necessary to provide technical support to information technology and computer system users. Students will learn the customer support aspects of personal computer desktop software applications, computer hardware and software according to the A+ body of knowledge, including diagnosis and solutions.
The requires a minimum of credits, which may come from a combination of required and elective courses.
Program Student Learning Outcomes
In addition to the knowledge and skills related to the University Learning Goals, College of Information Systems & Technology graduating students are intended to attain certain program-specific knowledge, skills and abilities. Therefore, you should be able to demonstrate the following learning outcomes by the time you complete this program. Review the program student learning outcomes (PDF) for the Desktop Support Certificate (undergraduate) program.
A+ is a trademark of CompTIA Properties LLC.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.