Certificate Program

Desktop Support Certificate (Undergraduate)�

Location 85040 Please enter a 5 digit valid zipcode
Format: Online Campus Online & Campus Not Available

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You're a one-person "help desk."� Family and friends often ask you for advice on their computer issues. Now you can turn your natural talent into formal training—and career opportunities—with our Desktop Support Certificate. You'll learn how to provide customer support for both hardware and software issues through coursework based on the CompTIA A+ body of knowledge.

The Desktop Support Certificate offers coursework in the technologies and methods necessary to provide technical support to information technology and computer system users. Students will learn the customer support aspects of personal computer desktop software applications, computer hardware and software according to the A+ body of knowledge, including diagnosis and solutions.

Desktop Support Certificate (Undergraduate) requires a minimum of 18 credits, which may come from a combination of required and elective courses.

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Make an informed choice

We believe that students and families should be prepared financially for college and understand gainful employment opportunities before starting any program. So we want to ensure you have the information you need to make an informed choice - information like what it will cost, the skills you'll learn through your chosen program, and the types of occupations the program prepares you for.

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Core courses

Our curriculum is designed to help you prepare for the competitive job market with relevant knowledge and in-demand skills. This program will include the following courses:

Program Student Learning Outcomes

In addition to the knowledge and skills related to the University Learning Goals, College of Information Systems & Technology graduating students are intended to attain certain program-specific knowledge, skills and abilities. Therefore, you should be able to demonstrate the following learning outcomes by the time you complete this program. Review the program student learning outcomes (PDF) for the Desktop Support Certificate (undergraduate) program.

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