This course provides a foundational workshop on customer relationship management (CRM), which is a major component of organizational business intelligence (BI). This course will help you prepare to take the Oracle Business Intelligence Applications 7 for CRM Essentials certification (1Z0-524). This certification identifies professionals skilled in implementing solutions based on Oracle Business Intelligence Applications for CRM source systems. The certification covers such topics as Oracle BI applications and business intelligence, BI architecture, security, data warehouse, project planning and deployment, and Siebel CRM.
Graduate Business Analytics Certificate
The Graduate Business Analytics Certificate is designed to provide specific theories, competencies, and skills necessary for success in the field of Business Analytics. This certificate will examine a number of methodologies and tools important to the discipline such as Information Systems Concepts, Database Management, Statistics, IT Architecture, Data Relationship Management, Customer Relationship Management, Analytic Programming and Statistical Business Analytics. Courses in this certificate can be used to help prepare for Oracle and SAS industry certifications.
Graduate Business Analytics Certificate requires a minimum of 18 credits, which may come from a combination of required and elective courses.
Make an informed choice
We believe that students and families should be prepared financially for college and understand gainful employment opportunities before starting any program. So we want to ensure you have the information you need to make an informed choice - information like what it will cost, the skills you'll learn through your chosen program, and the types of occupations the program prepares you for.
Our curriculum is designed to help you prepare for the competitive job market with relevant knowledge and in-demand skills. This program will include the following courses:
In addition to the knowledge and skills related to the University Learning Goals, College of Information Systems & Technology graduating students are intended to attain certain program-specific knowledge, skills and abilities. Therefore, you should be able to demonstrate the following learning outcomes by the time you complete this program. Review the program student learning outcomes (PDF) for theGraduate Business Analytics Certificate program.