Disability Services FAQs

Accommodations are determined on a case-by-case basis. Please contact your campus disability services advisor to discuss what may be the most reasonable accommodations based on your specific limitations.

Visit the Campus Disability Services Advisor Listing to locate the advisor for the campus you attend.

Visit the Application Process page in the Disability Services section of the University of Phoenix website.

Students may fax, scan and email, or mail back their forms. If you must complete the forms electronically, please contact a campus disability services advisor.

Yes. Accommodation forms can be sent by postal mail. However, the University is not responsible for any delays caused by the delivery time. Accommodations do not go into effect until the campus Disability Services Office has received all of the completed required application forms.

 Please visit our Application Process page.

No. The Disability Services Office can only accommodate a student for conditions that limit him/her due to his/her own diagnosis or treatment.

All students must abide by the University’s attendance policy. There are no exceptions based on documented disabilities. Please contact your academic representative to discuss rescheduling or dropping the course.

Complimentary information and materials are available by calling the U.S. Department of Justice ADA Information Line at 800.514.0301 (voice) or 800.514.0383 (TTY).

No. It is the University’s responsibility to provide reasonable accommodations to eligible students with disabilities at no cost to the student.

No. Check with your finance advisor or Apollo Financial Services. Outside agencies may provide support such as vocational rehabilitation, workers compensation and job services. The Veterans Administration may also be able to assist if you are an eligible veteran.

The Disability Services Office cannot communicate with faculty members until students have completed the application process and have a formal accommodation agreement in place.

If students have formal accommodations, then the Disability Services Office will notify each faculty member of the agreed-upon accommodations. Accommodated students should verify with each instructor as they start a class to ensure that the faculty member received the disability notification from the Disability Services Office.

Please contact your campus disability services advisor immediately. Many times, these situations are due to miscommunication. Faculty members receive formal notification of accommodations for all eligible students receiving accommodations.

Please notify your campus disability services advisor of any changes that you are making to your schedule, including campus changes. The Disability Services Office will follow up if any additional paperwork is required.

Because reasonable accommodations are based on how each student is limited within their classroom, changes might be made to accommodations for students who change from a local campus to an online program, or from an online program to a local campus. Please notify your campus disability services advisor when you do make changes to your campus location so that they can address how your accommodations may need to be modified.

Please contact your campus disability services advisor immediately. The campus disability services advisor will request to review the new documentation supporting your request for additional accommodations. Once the additional agreed-upon accommodations are determined, the Disability Services Office will complete an updated Student Accommodation Agreement document that will require your signature.

This could only be determined on a case-by-case basis. Please contact your campus disability services advisor to discuss your specific situation.

This could only be determined on a case-by-case basis. Please contact your campus disability services advisor to discuss your specific situation.

The medical verification letter can be written by any diagnosing professional whose education and licensure supports the field related to the letter they are writing. For instance, a psychologist or psychiatrist can write a letter regarding mental health conditions and a medical doctor can write a letter regarding medical conditions. The Disability Services Office also accepts certain outdated testing options.

Every disability accommodation requires documentation and verification from a medical professional. The letter can be written by any diagnosing professional who is qualified in the area related to your condition.

This could only be determined on a case-by-case basis. Please contact your campus disability services advisor to discuss your specific situation.

Even if your doctors do not have a diagnosis, you may still qualify for reasonable accommodations. In order to make that determination, the Disability Services Office would require a formal doctor’s letter explaining your situation and your limitations.

Pregnancy and childbirth are not typically covered under the ADA. However, if students are experiencing complications due to pregnancy or childbirth, they may be eligible for temporary accommodations.

Colleges and universities are not required to provide testing services. Students are encouraged to contact their family doctor, or other diagnosing professional, for referrals. Diagnosing professionals are those individuals licensed and properly credentialed in their field of expertise.

No. An IEP is not considered reasonable documentation in the post secondary environment. Current testing will be required to qualify for reasonable accommodations.

Students must provide a dated clinical evaluation completed as an adult OR one that is no more than three years old to receive an accommodation for a learning disability. The evaluation must include an academic recommendation. Students are required to provide current or adult-based learning disability testing results, as people are generally tested differently as children and learning disabilities can change over time.