Repaying student loans

Repayment FAQ

Support for managing your federal student loans

Earning your degree is a personally fulfilling endeavor. But after all that hard work and those long nights, followed by the jubilation of graduation, you know what’s next: It’s time to pay back your federal financial aid student loans.

Of course, making payments while you’re in school can save you money in the long run, and will help you minimize your student loan debt. You can always contact your loan servicer for more information about how to make payments before they come due. Payments can usually be made online, over the phone or by mail.

Frequently asked questions

Make sure to bookmark this page for future reference — even after you’ve completed your degree program.

More help — when loan repayment becomes a challenge

If you’re having difficulty making your payments, contact your loan servicer as soon as possible. It’s important you do so before your loan(s) become delinquent — to protect your credit.

Several options are available for borrowers struggling to make payments, and your loan servicer can help you better understand how to select or change your payment plan — to reduce the monthly payment amount — or establish deferment or forbearance.

Here’s more insight:

When you first enter repayment, your loan servicer will ask you to select a repayment plan. If you don’t select one, you’ll be placed on the Standard Repayment Plan. If, for any reason, you want to change your payment amount, you can do so by changing your plan. Use the loan calculators on FinAid or your servicer’s website to see how your monthly payment and total cost will change on different payment plans.

Each of the available repayment plans is briefly explained here. You can also visit the Federal Student Aid site to learn more.


What are my rights?

Deferment is a temporary suspension of student loan payments for a specific situation, such as unemployment or enrolling in school at least half time. If you have a subsidized student loan, interest will not accrue during a deferment. If you have an unsubsidized loan, interest will accrue during a deferment.


What are my rights?

Forbearance is a temporary postponement of payments or a reduction in the payment amount for a period of time when the borrower is experiencing financial difficulty. Forbearance is not subsidized by the government, which means you’re responsible for the payment of any interest that accrues. This status is generally for individuals who have exhausted other options for resolving a delinquent loan.


What are my rights?

A borrower should never have to default on a federal student loan. Remember to contact your loan servicer as soon as possible to discuss your options.


What are my rights?

FAFSA is a registered trademark of the U.S. Department of Education, Federal Student Aid.
FICO is a registered trademark of Fair Isaac Corp.


Repayment Counseling Center

If you have questions regarding your student loans or need assistance contacting your loan servicer, contact the University’s Repayment Counseling Center.

Our mission is to facilitate long-term solutions by providing student-focused, individualized counseling that results in successful student loan repayment. As student advocates, we strive to provide unparalleled customer service by offering accurate and positive information to ensure your overall financial success.

Our repayment partners

We partner with two repayment servicers who will communicate with you through mail, email or telephone to keep you informed of your options when it’s time to repay your loans. Our repayment partners are: ECMC Solutions and i3.

Repayment partners

Options to postpone repayment

If you’re struggling to make payments, call your loan servicer today and ask for help. You may qualify for deferment or forbearance: The most frequently requested deferments are unemployment and economic hardship. If you qualify, complete one of the forms below and return it to your loan servicer.

Connect with us

Stay knowledgeable — and keep your finances in good standing — with help from Financial Services Community managers Casey Gorman and Chris Conway. Current students and graduates can get up-to-date support and information about repaying student loans on PhoenixConnect®. (You must be logged into eCampus for access.)