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August 18, 2010
Dear ABC News:
Thank you for allowing us this opportunity to share our perspective directly with Good Morning America's viewers and online readers, following my recent interview with Chris Cuomo.
As I told Mr. Cuomo, University of Phoenix has strong student protection measures in place, and we do not tolerate deceptive practices by any employee. We have strict and unambiguous policies in place to ensure prospective students are able to make a fully-informed decision about the University and their ability to succeed here, including the realities of incurring debt to pay for a college education.
It saddens and disappoints me to note that sometimes, these policies are not adhered to by our employees, though I want to stress that we take immediate action to address any such violation, up to and including termination of the employees involved. Let me be clear: even one violation of our student protection policies is one too many, and as president of this University I am committed to ensuring it does not happen. In fact, we have already undertaken a number of important new measures focused on student protection, including:
Our main focus is and will always be serving our students, and ensuring their success by equipping them with the tools they need to compete and thrive in a changing global economy. We are extremely proud of our track record in serving students, and even more proud of the thousands of working learners who have improved their lives and advanced their careers after graduating from our University.
Consider these results from our 2009 Academic Annual Report:
We are committed to remaining at the forefront of innovation in higher education and, coupled with the measures we are undertaking to enhance student protection, we are confident University of Phoenix will yield even greater outcomes for our students.
William J. Pepicello, President
University of Phoenix
Although we fully cooperated with ABC News, they left out important facts and information and did not fully report our side of the story. Allow us to share directly the facts and information ABC News left out.