Privacy Policy

University of Phoenix

PRIVACY POLICY – SUMMARY

Updated: May 5, 2014

Summarized below are key elements of our Privacy Policy. To read our full Privacy Policy (“Policy“), click here.

Scope of Privacy Policy

This policy applies to website visitors, current and potential students, alumni and any other user of services offered through our Sites, including any websites or mobile applications operated by or on their behalf.

This policy applies to both online and offline collection, storage, processing and transfer of Personal Information. However, certain Sites or services may be subject to additional privacy policies or privacy disclosures relating to the services provided on the Site(s) (collectively “Additional Policies“).

Information Collected

We collect various types of Information through our Sites and other websites where you can express interest in our services, through our mobile applications, over the phone and in person where print materials may be used to collect Information from you. Some Information is collected automatically through various web and Internet technologies, including Social Networking tools used by your University to foster communication and collaboration among members of our community. Other Information is collected when you provide it in response to an advertisement, a survey or a request for information; apply for admission or financial aid; register for classes; order educational or other products and services; set up a Social Network or other Site profile; or use one of our career resources, learning assessments or other interactive tools. We may also obtain information from other sources and combine that with Information we collect about you.

Information Uses

We will not sell, rent or lease your Personal Information to others except as provided in this policy. We may collect, use and disclose Personal Information for the following purposes:

  • To determine your admissibility and to register you for your selected educational programs
  • To provide requested products and services
  • To respond to your inquiries and provide customer support
  • To administer promotions in which you have indicated an interest
  • For our internal marketing purposes, which include, but are not limited to, sending you material about products, services, updates, etc. that we think may be of interest to you
  • For fostering communication and collaboration among members of your University community through Social Networks
  • For sharing with our Education Partners who may contact you with respect to their educational or other services
  • For sharing with our Education Partners or Business Associates who are performing services on our behalf
  • To analyze how Sites and services are being accessed and used
  • For investigation of information security and information asset protection-related incidents
  • To test, correct and improve our content, applications and services
  • To develop new applications, products and services
  • For Online Behavioral Advertising purposes
  • To improve Site and service performance and delivery
  • To prevent potentially illegal activities (including illegal downloading of copyrighted materials in accordance with our Copyright Infringement Policy)
  • To investigate suspicious information that denotes illegal activity such as financial aid fraud
  • To analyze academic and learning outcomes and preferences
  • To analyze risk and business results
  • To obtain payment for services that we provide to you
  • To provide you with information concerning arrangements and other options for the repayment of funds loaned to you for your education
  • To maintain business records for reasonable periods
  • To enforce our Terms of Use
  • To provide to Education Partners, Business Associates or Unrelated Entities in connection with the contemplated or actual reorganization, merger, acquisition, financing, securitization, insuring, sale or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In the event of any actual reorganization, merger or acquisition, such Information may be transferred as part of the transaction to the acquirer
  • And/or as may be required or permitted by legal, regulatory, industry self-regulatory, insurance, audit or security requirements applicable to Apollo Education Group, our Education Partners or our Business Associates.

Your Rights and Choices

Marketing Communications

If you do not wish to receive marketing email communications from us, you may express your choice where indicated on the applicable email or other communication, or click here.

If you do not wish to receive marketing telephone calls or mailings, you may express your choice to opt out by emailing Office.ComplianceUOPX@phoenix.edu.

Under California’s Shine the Light law, Cal. Civ. Code § 1798.83, we provide California residents the ability to opt out of disclosures to Education Partners for direct marketing purposes. To opt out of these disclosures at no cost, email Office.ComplianceUOPX@phoenix.edu.

Do Not Track and Online Behavioral Advertising

University of Phoenix does not itself respond to web browser-based DNT signals.

We or our Business Associates may use data collected on this Site for Online Behavioral Advertising purposes, e.g., to customize ads to you on other websites as you browse the web. If you do not want your browsing behavior on the Sites to be collected for Online Behavioral Advertising purposes, visit http://info.evidon.com/pub_info/184?v=1.

Other Collection, Use and Disclosure

You may be able to opt out of our collection, use and disclosure of your Personal Information in other situations subject to applicable contractual, academic, legal or technical restrictions and reasonable notice. Note that if you opt out of certain uses of your Personal Information, we may no longer be able to provide certain products or services. For more information on your ability to opt out, email Office.ComplianceUOPX@phoenix.edu.

Other Important Information

We will take commercially reasonable measures to secure and store your Information to protect against the loss, misuse and alteration of the Information under our control. We utilize industry-standard security measures when accepting your credit card Information during your registration or other transaction you have initiated with us, as well as whenever we ask you to log in to any of our Sites.

If you become a student, your educational records are subject to the U.S. federal Family Educational Rights and Privacy Act (FERPA), state laws and your University policies. To obtain a copy of the Students' Rights to Privacy and Access to Educational Records policy, click here. You may also contact us via one of the below methods:

University of Phoenix
Attn: Registrar's Office
3201 E. Elwood St.
Mail stop: CF-A103
Phoenix, AZ 85034-7259

800.866.3919
ARSC@phoenix.edu

University of Phoenix may update this policy or revise it from time to time. If you are concerned about how your Personal Information is used or disclosed, you should contact us as described below or check back at this Site periodically to obtain a current copy of this Privacy Policy.

How to Contact Us or Access Your Information

If you want access to or wish to update any of your Personal Information or have any questions about our privacy practices, please contact our Compliance Officer at Office.ComplianceUOPX@phoenix.edu or

University of Phoenix
Attn: Office of Compliance
1625 S. Fountainhead Pkwy.
Mail Stop: CF-SX03
Phoenix, AZ 85040

 

University of Phoenix

PRIVACY POLICY – FULL VERSION

Updated: May 5, 2014

Scope

This policy applies to website visitors, current and potential students, alumni and any other user of services offered through our Sites, including any websites or mobile applications operated by or on their behalf. This policy applies to both online and offline collection, storage, processing and transfer of Personal Information.

Certain Sites or services may be subject to additional privacy policies or privacy disclosures relating to the services provided on the Site(s) (collectively “Additional Policies“). In the event of any direct conflict between any Additional Policies and this policy, the Additional Policies will control.

University of Phoenix may amend or otherwise modify this Privacy Policy at any time, so please revisit this page periodically to check for updates. The date of last revision is shown at the top of this document.

Contents

  1. Definitions
  2. How We Collect Information
  3. Information Collected Automatically on the Sites
  4. Information You Provide to Us
  5. How We Use and Disclose This Information
  6. Student Educational Records
  7. Location of Information Processing
  8. Do Not Track and Online Behavioral Advertising
  9. OptOut
  10. Your California Privacy Rights
  11. Our Security Measures
  12. Monitoring of Communications
  13. Internet Technologies Used
  14. Site Hosting and Links From Our Sites to Other Websites
  15. Privacy Policy Changes
  16. How to Access Your Information and Contact Us

 

1. Definitions

As used in this Privacy Policy, the following terms have the following meanings:

“Business Associates” means third-party service providers which the University of Phoenix or Apollo Education Group, Inc. may contract with to provide services on our behalf, including but not limited to: Social Networking, hosting, web analytics, Online Behavioral Advertising, lead generation, academic, business, career or financial services.

“Do Not Track” or “DNT” means a browser based signal that, when set, signifies an Internet user’s desire not to be tracked online.

“Education Partners” means a.) University of Phoenix, Apollo Education Group, Inc., and their subsidiaries and affiliates including educational companies or institutions that Apollo Education Group, Inc. or its subsidiaries may be providing educational or other related services to under contract and b.) Third-party companies who may participate in University of Phoenix or Apollo Education Group, Inc. career initiatives (e.g., potential employers).

“Financial Information” means specific Personal Information of a financial nature such as your credit card number.

“Information” means any Information collected and includes: “Personal Information,” “Financial Information,” “Web Analytical Information” or any other Information collected from you through our Sites.

“Personal Information” means Information that may be used, alone or in combination, to identify a specific individual and includes Financial Information.

“Online Behavioral Advertising” means the collection of data from a particular computer or device regarding web-viewing behaviors over time and across websites for the purpose of using such data to predict user preferences or interests to deliver advertising to that computer or device based on the preferences or interests inferred from such web-viewing behaviors.

“Site” or “Sites” means websites operated by or exclusively on behalf of University of Phoenix or its parent company Apollo Education Group, Inc. regardless of domain name or IP address.

“Social Network” means various Internet communication technologies provided on Sites that facilitate conversation and interaction between people online and includes, but is not limited to, blogs, discussion forums, wikis, chat sessions, news groups, etc.

“Social Network Content” (or “SNC“) means user-generated content you consent to share via a Social Network and includes, but is not limited to, Personal Information, digital sounds and pictures that you upload to a Social Network. It also includes your Personal Information that may be displayed on other users' Social Network pages.

“Your University” means University of Phoenix.

“We,” “us” and “our” refer to your University and Apollo Education Group, Inc.

“Unrelated Entities” means third parties that are not Education Partners and who are not providing services as Business Associates.

“Web Analytical Information” means Internet-generated Information we collect when you visit our Sites. This Information may be linked with Personal Information. When linked with other Information identifying you personally, either alone or in combination with other Information, then such Information also will be considered Personal Information.

2. How We Collect Information

We collect various types of Information from you through our Sites and other websites where you can express interest in our services, through our mobile applications, over the phone, via printed forms and in person. Some Information is collected automatically through various web and Internet technologies including Social Networking tools used by your University. Other Information is collected when you provide it to us voluntarily. We may also obtain Information from Education Partners, Business Associates and Unrelated Entities and combine that with Information we collect about you.

3. Information Collected Automatically on the Sites

Each time you visit one of our Sites, Web Analytical Information is automatically gathered. In general, this Information does not identify you personally. Examples of Web Analytical Information include, but are not limited to:

  • IP address
  • Collection date
  • Publisher name
  • Connection speed
  • Day of week, time of day (hour)
  • Language settings
  • Country, state, designated market area (DMA), city (relating to IP address, if available)
  • Domain (.com, .net, .mil, .org, .edu, etc.)

This Information may be linked with Personal Information to accomplish the purposes described in this Privacy Policy.

4. Information You Provide to Us

In addition to the Web Analytical Information automatically collected when you visit our Sites, University of Phoenix also collects, uses and discloses Personal Information that you provide to us voluntarily online or offline when you respond to an advertisement, a survey or a request for information; register for classes; apply for financial aid; order educational or other products and services; set up a Social Network or other Site profile; or use one of our career resources, learning assessments or other interactive tools. While the exact nature of the Personal Information may vary depending on the type of response or service requested, the following is a non-exclusive list of the types of Information that may be collected to the extent it is necessary and applicable for the intended purposes:

  • First, middle and last name, previous names
  • Street address, city, state, country, postal code
  • Date of birth
  • Place of birth
  • Gender
  • Race
  • Ethnicity
  • Country of origin
  • Employment history
  • Native language
  • Address type
  • Email address
  • Valid day or evening telephone number
  • Cell phone number
  • Confirmation of the age of majority
  • Campus (based on postal code list)
  • Education Partner interested in
  • Current degree program of interest
  • Current modality of interest (online, on-ground or FlexNet)
  • Publisher code (Site ID)
  • Citizenship
  • Number of previous credits
  • Military affiliation
  • Credits earned
  • Prior education history
  • High school diploma
  • Lead source
  • Individual Record Number (IRN) or Social Security number
  • Credit card number
  • Other Financial Information and information related to financial aid eligibility
  • Social Networking content
  • Learning, skill or career assessment data
  • Career goals
  • Other Information after you become a University student such as course assignments, grades and other educational records relating to your enrollment at your University and that may be required to be collected in the normal course of your studies

5. How We Use and Disclose This Information

Personal Information

We will not sell, rent or lease your Personal Information to others except in accordance with this policy.

We may collect, use and disclose Personal Information for the following purposes:

  • To determine your admissibility and to register you for your selected educational programs
  • To provide requested products and services
  • To respond to your inquiries and provide customer support
  • To administer promotions in which you have indicated an interest
  • For our internal marketing purposes, which include, but are not limited to, sending you material about products, services, updates, etc. that we think may be of interest to you
  • For fostering communication and collaboration among members of your University community through Social Networks
  • For sharing with our Education Partners who may contact you with respect to their educational or other services
  • For sharing with our Education Partners or Business Associates who are performing services on our behalf
  • To analyze how Sites and services are being accessed and used
  • For investigation of information security and information asset protection-related incidents
  • To test, correct and improve our content, applications and services
  • To develop new applications, products and services
  • For Online Behavioral Advertising purposes
  • To improve Site and service performance and delivery
  • To prevent potentially illegal activities (including illegal downloading of copyrighted materials in accordance with our Copyright Infringement policy)
  • To investigate suspicious information that denotes illegal activity such as financial aid fraud
  • To analyze academic and learning outcomes and preferences
  • To analyze risk and business results
  • To obtain payment for services that we provide to you
  • To provide you with information concerning arrangements and other options for the repayment of funds loaned to you for your education
  • To maintain business records for reasonable periods
  • To enforce our Terms of Use
  • To provide to Education Partners, Business Associates or Unrelated Entities in connection with the contemplated or actual reorganization, merger, acquisition, financing, securitization, insuring, sale or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In the event of any actual reorganization, merger or acquisition, such Information may be transferred as part of the transaction to the acquirer
  • And/or as may be required or permitted by legal, regulatory, industry self-regulatory, insurance, audit or security requirements applicable to the University, Apollo Education Group, our Education Partners or our Business Associates

Express Consent to Receive Prerecorded Voice Messages, Text Messages and Calls Using an Autodialer

In connection with the uses set forth above, we may use an automatic telephone dialing system (autodialer), artificial or prerecorded voice messages, and text messages to provide you with various communications. Further, when you provide us with a cellular, wireless or mobile telephone number as your contact number, you agree that you are providing us with your express consent to receive calls using an automated dialing system, prerecorded voice messages or text messages related to your enrollment. If you do not wish to receive these updates on your cellular or mobile phone, please provide us with a land-based telephone number.

Financial Information

Your Financial Information will be used to provide requested products and services, to analyze operational and business results, to analyze risk, and for concluding your registration or other transaction you have initiated with us. It will not be sold, rented or otherwise transferred to an Education Partner, Business Associate or Unrelated Entity outside of these purposes, except in the case of a reorganization, merger or acquisition of our shares or assets.

6. Student Educational Records

If you become a student, your educational records are subject to the U.S. federal Family Educational Rights and Privacy Act (FERPA), state laws and your University's policies. Students have the right to limit access to FERPA-defined directory Information about them. To obtain a copy of your University's FERPA policy, click here. You may also contact us via one of the below methods:

University of Phoenix
Attn: Registrar's Office
3201 E. Elwood St.
Mail Stop: CF-A103
Phoenix, AZ 85034-7259

800.866.3919
ARSC@phoenix.edu

7. Location of Information Processing

We operate or may process information in multiple jurisdictions, and some Education Partners and Business Associates may be located outside of the jurisdiction in which you reside. In such cases, your Personal Information may be collected, used, disclosed, stored and processed in these other jurisdictions for the purposes described in this Privacy Policy. The data protection and other laws of the United States and other countries might differ from your jurisdiction. We require our Education Partners and Business Associates to use your Personal Information in accordance with this policy and to take reasonable steps to ensure that your privacy is protected in accordance with applicable laws. Please be advised that, by using our Sites and services, you are consenting to the transfer and processing of your Information across international borders. Your Information may be subject to the laws of those other jurisdictions, including lawful requirements to disclose Personal Information to government authorities.

8. Do Not Track and Online Behavioral Advertising

Do Not Track (DNT) is a browser based signal that, when set, signifies your desire not to be tracked online. Because there is not yet a consensus on how companies should respond to web browser-based or other DNT mechanisms, University of Phoenix does not itself respond to web browser-based DNT signals.

We use a third-party assurance service to comply with a cross-industry Self-Regulatory Program for Online Behavioral Advertising managed by the Digital Advertising Alliance (DAA). As part of this service, our online advertisements and Sites taking part in Online Behavioral Advertising are delivered with an AdChoices icon that helps consumers understand how their data is being used and provides options to consumers who want more control. Some ads are targeted to your interests and preferences based on your browsing history, which is stored in a cookie on your computer. Your browsing history on the Site may be tracked in these cookies even if ads are not being displayed. By clicking on the AdChoices icon and following the instructions, you may adjust your privacy preferences. If you opt-out using AdChoices, our Sites that participate in the program will no longer collect information about your online activities over time and across third-party websites or online services for behavioral advertising purposes. For more information, or to opt out of this type of information collection, you may also visit http://info.evidon.com/pub_info/184?v=1.

9. Opt Out

Marketing Communications

If you do not wish to receive marketing email communications from us, you may express your choice where indicated on the applicable email or other communication or click here.

If you do not wish to receive marketing telephone calls or mailings, you may express your choice to opt-out by emailing Office.ComplianceUOPX@phoenix.edu.

Marketing opt-out requests will only remove you from our list and the list of any Business Associate performing services on our behalf. We are not responsible for the use any other party may make of the Information once it has been transferred in accordance with this Policy, and you will need to contact such entity to have your Information removed from its database.

Student Educational Records and Social Networking Content

Students who desire to prevent release of their directory and educational record Information in accordance with FERPA may place a FERPA Hold on their academic file. Click here to review your University's FERPA Policy.

You may change various user settings related to sharing your Personal Information contained in any user profile you set up as part of Social Network activities furnished by us, subject to contractual, academic, legal or technical restrictions and reasonable notice. Note that your withdrawal from Social Network activities might prevent us from providing you with certain products or services.

Other Collection, Use and Disclosure

In any situation not covered by the foregoing, you may be able to opt out of our collection, use and disclosure of your Personal Information subject to applicable contractual, academic, legal or technical restrictions and reasonable notice. Note that if you opt out of certain uses of your Personal Information, we may no longer be able to provide certain products or services. For more information on your ability to opt out, email Office.ComplianceUOPX@phoenix.edu.

10. Your California Privacy Rights

Under California’s Shine the Light law, Cal. Civ. Code § 1798.83, we provide California residents the ability to opt out of disclosures to Education Partners for direct marketing purposes. To opt out of these disclosures at no cost, email Office.ComplianceUOPX@phoenix.edu.

11. Our Security Measures

We will take commercially reasonable measures to secure and store your Information to protect against the loss, misuse and alteration of the Information under our control. We utilize industry-standard security measures when accepting your credit card Information during the online ordering process, as well as whenever we ask you to log in to any of our Sites.

Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. As a result, although we will utilize such measures, we do not guarantee you against the loss, misuse or alteration of Information under our control, and you provide Information to us at your own risk. You should always take care how you handle and disclose your Personal Information and should avoid sending Personal Information through insecure email, Social Networks or other Internet channels.

12. Monitoring of Communications

We may monitor and retain all incoming and outgoing communications for training of our representatives and for quality assurance purposes. To the extent such communications are selected, they are only retained as long as necessary to adequately discharge these purposes, unless a specific communication needs to be retained for legal reasons. If you prefer that your communications not be retained for any reason, please advise your representative.

13. Internet Technologies Used

Cookies, web beacons and other relevant Internet technologies are used on our Sites to allow us to accomplish the uses set out above as well as to deliver Sites messaging and to keep track of your Information. These small pieces of program code reside in your computer and browser and can be removed. If you desire to remove such technologies you may do so, but this may render our Sites unusable to you. You can opt out of cookies or the other Internet technologies used by disabling these features in your browser program. Please note that the deletion of certain opt-out cookies may require you to renew your Online Behavioral Advertising opt outs periodically. Consult your browser's Help menu for assistance in changing cookie settings or removing cookie files.

14. Site Hosting and Links from Our Sites to Other Websites

Some of our Sites may contain links to websites hosted by Education Partners, Unrelated Entities and Business Associates operating websites on their own behalf or on behalf of multiple entities. Some of these websites may collect your Personal Information and may apply their own policies on how your Personal Information is used. In addition, some of our Sites may have Additional Policies that apply to the use of Personal Information collected on that Site. Please make sure to read the policies of any websites you visit on the Internet carefully. Please be aware that we are not responsible for the privacy practices or the content of any websites that are not operated by or exclusively for us, and the collection, use and disclosure of Information about you will be subject to the policies applicable on those websites.

15. Privacy Policy Changes

University of Phoenix may update this Privacy Policy or revise it from time to time. You should contact us as described below or check back at this Site periodically to obtain a current copy of this Privacy Policy. We urge you to review this Privacy Policy frequently to obtain the current version. Your continued provision of Personal Information or use of our services following any changes to this Privacy Policy constitutes your acceptance of such changes. If we intend to use Information that personally identifies you in a manner materially different from what we stated at the time it was collected, we will attempt to notify you at least 30 days in advance. You will be given a choice as to whether or not previously provided Information may be used in a new way.

16. How to Access Your Information and Contact Us

If you want access to or wish to update any of your Personal Information or have any questions about our privacy practices, please contact our University Compliance Office at Office.ComplianceUOPX@phoenix.edu or

University of Phoenix
Attn: Office of Compliance
1625 S. Fountainhead Pkwy.
Mail Stop: CF-SX03
Phoenix, AZ 85040

Privacy Policy FAQ

Get answers to frequently asked questions that can help summarize some of our Privacy Policy details.