Health care forum

The intersection of health and the health care workforce.

As the health care industry continues its rapid evolution, it's imperative for the workforce to adapt — at every level, in every function — by learning new skills and expanding their capabilities, with particular focus on quality and efficiency.

That's the overarching finding from the daylong roundtable — Moving at the Speed of Health Care: The intersection of health and the health care workforce — co-sponsored by The University of Phoenix® College of Health Professions and Sodexo in July. Experts from across the country gathered to participate in this interactive forum, which was presented in collaboration with STEMconnector®.

Thought-provoking ideas and strategies were shared by leaders representing a broad spectrum of fields that impact health care: education, workforce development, policy, technology, clinical care, insurance, health care administration, operations, retail, finance and pharmaceutical research. Their unique insights about how to address the far-reaching changes and trends in the health care industry provided a foundation for very enlightening discussions — and reinforced why the conversation we started that day matters long past the event's close.

Video and transcripts of the five panel discussions (listed below) and a full report of the findings are posted on this page.

Health care delivery systems are evolving to fulfill the requirements of the Affordable Care Act, meet and prepare for current and prospective population needs and implementing the appropriate economic model required to ensure ongoing viability. This panel explored the implications of the delivery system evolution including the implementation of innovations and the associated change management and employee engagement requirements needed to ensure success.

  • Aon Hewitt — Michael Taylor, Senior Vice President, Delivery System Transformation
  • Federation of American Hospitals — Charles N. Kahn III, President and CEO
  • IBM — Nicole Gardner, Vice President, US Federal Healthcare Industry Leader at IBM Global Business Services
  • Kaiser Permanente — Gregory A. Adams, Group President and Regional President of Northern California, Kaiser Foundation Health Plan and Hospitals

Introduced and moderated by Michael Norris, Chief Operating Officer and Market President, Sodexo

The provision of face‐to‐face care in a retail setting is a fairly recent innovation in health care delivery. It has evolved in response to a consumer desire for “convenience” of care. At the same time, there has been an increasing prevalence of a “virtual delivery” of care in the marketplace. It has evolved in response to a consumer and legislative need for “access” to care. At the intersection of these trends, how can retail leverage telehealth and the personal touch experience offered by retail and new health care delivery models?

  • CVS Health — Charnetia Young, Manager, Workforce Initiatives
  • Deloitte Consulting LLC — David Betts, Principal Strategy & Operations, Life Sciences & Health Care
  • Owens & Minor — Javara Perrilliat, Vice President, Global Supply Management

Introduced and moderated by James Gillespie, PhD, JD, MPA, University Research Chair Center for Healthcare Research, University of Phoenix® School of Advanced Studies

Over time, payers, practitioners and consumers have been challenged to define and measure quality due to continuous medical discoveries and innovation. Within the recent past, changes in the health care delivery system have thrust quality of care into sharp focus. The emergence of telehealth technology adds challenges and opportunities to the measurement of quality of care delivered remotely.

  • Association of Clinicians for the Underserved — Craig A. Kennedy,  MPH, Executive Director
  • National Health Law Program — Leonardo Cuello, Director, Health Policy
  • Pascal Metrics / Children’s National Health System — David Stockwell, MD, VP Clinical Services / Medical Staff President
  • Women’s Choice Award — Delia Passi, CEO & Founder

Introduced and moderated by Betty Nelson, PhD, RN, Academic Dean, University of Phoenix® School of Nursing

The need for expanded access to quality health care, combined with the pressure to lower the cost of health care delivery and the advancement in technological capabilities, are driving telehealth as an accepted form of health care delivery. As a disruptive innovation, telehealth will have an effect on the skills, experience, training, and formal education requirements of the future health care workforce. This panel session, consisting of health care industry executives, discussed the ways that health care organizations can develop the workforce skills necessary to support this innovation. The panel addressed the shift in workforce requirements related to the use and impact of technology, shifts in clinical care procedures, compliance with government regulations, and the effect on payment/reimbursement procedures.

  • Bellevue College — Patricia Dombrowski, Executive Director, Life Science Informatics Center
  • District 1199C Training & Upgrading Fund — Cheryl Feldman, Executive Director
  • North Shore‐LIJ Health System — David Gill, Director, Talent Management and Engagement
  • Veterans Health Administration — Volney James Warner, Chief Learning Officer, Employee Education System
  • Workcred (an affiliate of ANSI) — Roy Swift, Executive Director

Introduced and moderated by Dennis Bonilla, Executive Dean, University of Phoenix® College of Information Systems and Technology

Given the transformation underway in this dynamic health care environment, organizations are focusing on enhanced capabilities, collaborative partnerships, and revamped business models to drive future success and standing. To achieve these strategic imperatives, the role of health care leaders has never been more complex, meaningful and important. In this interactive panel discussion, participants will shared perspectives on current leadership priorities, as well as key skills and competencies that are driving health care innovation.

  • Blue Cross Blue Shield Association (BCBSA) — Maureen A. Cahill, Senior Vice President and Chief Human Resources Officer
  • GE Healthcare — Michael Barber, Vice President and Chief Engineer
  • Independence Blue Cross — Jeanie Heffernan, Senior Vice President, Human Resources
  • McCutcheon and Co. — Stephanie S. McCutcheon, Principal

Introduced and moderated by Joe Frick, Executive Vice Chairman, Diversified Search / Former CEO & President and Current Vice Chair of the Board, Independence Blue Cross

Health care forum findings

Intersection of Health and the Health Care Workforce

Executive Summary [PDF]
Full Report [PDF]

Health care forum participants

We’ve invited leaders from these distinguished organizations to participate in the forum:

  • Aon Hewitt
  • Association of Clinicians for the Underserved
  • Bellevue College
  • Blue Cross Blue Shield Association (BCBSA)
  • CVS Health
  • Deloitte Consulting LLP
  • District 1199C Training & Upgrading Fund
  • Federation of American Hospitals
  • GE Healthcare
  • IBM
  • Independence Blue Cross
  • Kaiser Foundation Health Plan and Hospitals
  • McCutcheon and Co.
  • National Health Law Program
  • North Shore –LlJ Health System
  • Otsuka Pharmaceutical Development & Commercialization, Inc.
  • Owens & Minor
  • Pascal Metrics / Children’s National Health System
  • Sinai Health System
  • U.S. Department of Health and Human Services
  • Veterans Health Administration
  • Women’s Choice Award
  • Workcred

Our College leadership team shares its thoughts

Quality of patient care in the emerging modalities within health care
By Betty Nelson, PhD, Academic Dean
Patient care and safety are paramount when it comes to health care. And they always must remain at...

Emerging trends in health care
By Mark Johannsson, DHSc, Academic Dean
It wasn't long ago that a visit to the doctor often meant sitting in the waiting room long past your...