This course is designed to develop a student's understanding of the history of ITIL and how ITIL content in Service Support and Service Delivery became the standard for how many companies view ITIL Service Management. This course also introduces the ITIL Lifecycle and its five phases, key processes, the qualification scheme and the RACI organizational context. Students will learn the terms of interest that are critical to understanding ITIL's approach to Service Management, including value creation, the benefits of ITIL, organizational context, governance and the process model. Students will also identify the strategic perspective and explore business needs and plans, map IT strategies to business, focus on service as a value and discuss how to source appropriately. Strategy terms of interest such as financial management for IT Services, service portfolio management and business relationship management are also covered. A case study will be introduced in this course, which will be threaded throughout the remaining two courses in this program. This course provides .8 continuing education units, over two 4-hour workshops.
Information Technology Infrastructure Library (ITIL) Foundation Certificate Program (Noncredit)
The Information Technology Infrastructure Library (ITIL) Foundation Certificate Program (Noncredit) is an entry-level foundational certificate for IT professionals. ITIL is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. This certificate covers the principle and core elements of IT service management based upon ITIL standards. This three-course certificate program is aligned with the ITIL Foundation certification exam and covers the latest version of core ITIL 2011 best practices from a lifecycle perspective. The certificate program is built around a case study to further enhance and strengthen an understanding of concepts. Students will complete 24 instructional hours, earn 2.4 continuing education units and earn a Letter of Completion.
Information Technology Infrastructure Library (ITIL) Foundation Certificate Program (Noncredit) requires a minimum of 0 credits, which may come from a combination of required and elective courses.
Our curriculum is designed to help you prepare for the competitive job market with relevant knowledge and in-demand skills. This program will include the following courses: