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Healthcare Professional Development

Enhancing patient care and the connection to lifelong learning


Within the constant evolution of healthcare, where patient care is paramount, a workforce that embraces adaptability and continuous learning can be more important than ever. The American Organization for Nursing Leadership reports a staggering 69% of healthcare organizations identify staff recruitment and retention as their top challenge. Lifelong learning can empower healthcare professionals, specifically nurses […]

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Healthcare Professional Development

Building a service recovery culture in healthcare


In the dynamic world of healthcare, patient satisfaction remains a central focus. A single negative experience could potentially damage a patient’s relationship with your institution, which could also have a ripple effect on your reputation. An Accenture study found that U.S. hospitals that deliver “superior” customer experience achieve net margins that are 50% higher, on […]

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Healthcare Professional Development

How to improve your team’s customer service in healthcare


Healthcare providers often focus on outcomes. They try to make correct diagnoses and choose effective treatments that lead to the best possible outcome for the patient.    While patients desire a high level of care when visiting healthcare facilities, people’s expectations are complex and are typically informed by cultural and social factors, past experiences and the […]

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Healthcare Professional Development

The importance of lifelong learning for health professionals


Healthcare is a field marked by constant evolution, demanding that medical professionals continuously refine and expand their skill sets throughout their careers. For instance, as the industry undergoes digital transformation, proficiency in technology becomes increasingly essential.  This ongoing learning journey is crucial for nurses, doctors, and other healthcare practitioners as they progress in their careers. […]

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Healthcare Professional Development

The importance of effective communication in healthcare


Effective workplace dynamics rely heavily on communication. A team’s ability to clearly express feelings, boundaries and expectations can be vital for success in nearly every field.    Within healthcare institutions, whether they be academic medical centers or private clinics, effective communication is critical for the well-being of both staff and patients. When healthcare professionals communicate effectively […]

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Healthcare

Build skills employers want with an electronic medical records course


Start and finish this short, self-led course at your convenience. As you learn and build in-demand skills in this fast-growing field, you can begin applying them immediately in any healthcare setting.

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Healthcare

What is medical billing and coding? How to get started


If you’ve ever visited a physician, chances are you’ve seen a bill with some mysterious numbers listed (besides the amount owed). Known as medical codes, these numbers play an important role outside of the doctor’s office. And understanding what they are and how they work is the first step toward a career path in medical billing and coding.

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Healthcare News

University of Phoenix launches medical billing and coding professional development courses


University of Phoenix professional development courses in the in-demand field of medical billing and coding launched this week. Professional development courses at the University are designed to help busy adults develop career-ready job skills in growing fields within a short time.